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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Located in the Cross Grand Plaza Shopping Center in Brighton’s PetSmart, the Banfield Pet Hospital in Brighton, MI, provides friendly and high-quality veterinary care for pet owners and their furry friends. Our animal clinic location is just down Grand River Avenue from Interstate 96, conveniently located for residents of Brighton and the surrounding areas.
We’re pet people ourselves and know your pet is important to you. Our Brighton veterinary team provides a variety of general veterinary services for dogs and cats of all shapes and sizes. From routinely-recommended vaccinations and twice-yearly checkups to treating sickness or injuries, we believe your pet deserves nothing but committed care from a dedicated veterinary team.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
181 reviews
5 stars
124
4 stars
13
3 stars
7
2 stars
3
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, caring, and attentive, particularly highlighting individual team members for their exceptional service.
Care Quality
While some customers reported positive experiences with the care provided, others expressed concerns about inadequate attention and care for their pets, especially during drop-off appointments.
Wellness Plan Issues
Numerous reviews criticized the wellness plan for being overpriced and providing limited value, with complaints about unexpected charges and difficulties in cancellation.
Staff Turnover
Several customers noted dissatisfaction with the high turnover of veterinarians, leading to inconsistent care and a lack of continuity in their pets' treatment.
Appointment Availability
Customers frequently mentioned issues with appointment availability, particularly for urgent care, and frustrations with the clinic being overbooked.
- KKKiaraNov 12, 20251.0Banfield is a terrible vet. They continue to charge you for their wellness plan even if your pet dies or you need to cancel for any reason. They do not care about your pet. Just money.
- WTWilliam TantonNov 6, 20251.0My Bernedoodle was diagnosed with large cell lymphoma. At the time, I had two plans: SPOT Pet Insurance and the Banfield “Wellness Plan.” Save your money—do not purchase the Banfield plan. The monthly payments would be far more useful if you simply set that money aside yourself and used it when needed. The Banfield plan provided almost no real value; I only used it for a couple of routine blood screening tests. SPOT Pet Insurance, on the other hand, covered 80% of the chemotherapy treatments, and the monthly premium was about the same cost as Banfield’s. After my dog passed away, SPOT allowed me to cancel immediately with no issue. Banfield, however, attempted to charge additional fees just to cancel. In my experience, Banfield’s value is zero, and their customer service is poor. You’re better off choosing another pet insurance provider—or simply paying out-of-pocket—than signing up for the Banfield Wellness Plan.
- CWCindy WebbOct 2, 20255.0Everyone is always so helpful and great at listening to concerns.
- HCHolly CookSep 21, 20251.0They seem to be randomly closed during their posted hours. Ever since Dr. Miller left, this place has been a joke.
- GGGeraldSep 13, 20255.0We are so grateful for the incredible care our dog Rutabaga (“Rudy”) has received at Banfield Brighton. Recently, Rudy was struggling with chronic pain and needed a series of injections to feel better. Arlene went above and beyond to help us through this process. She probably spent close to an hour total helping me coordinate Rudy’s injection appointments, making sure everything was lined up so our dog could get the care she needed. Arlene has also been a constant source of empathy and knowledge for our family, guiding us as we navigate Rudy’s care. There are other Banfield locations that are closer to us, but we choose Brighton because of the dedicated veterinarians and because of staff members like Arlene who truly go above and beyond to help Rudy live her best life. Update: I also want to acknowledge Koryn at this location as well. She has been here at every visit and looked after Rudy in the back. Koryn is very patient with me and answers all of my questions about Rudy’s care. She is very passionate about the wellbeing of animals and this is evident by her professionalism. We have a Banfield nearby our home but drive the extra twenty minutes (each way) because of great caretakers like Koryn.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Brighton offer?
Banfield Pet Hospital in Brighton offers a variety of veterinary services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing.
What are the operating hours of Banfield Pet Hospital in Brighton?
Banfield Pet Hospital is open Monday through Saturday from 7:00 AM to 6:00 PM, and on Sunday from 9:00 AM to 5:00 PM. The hospital is closed on certain holidays like Thanksgiving, Christmas, and New Year's Day.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment by visiting their website or using the Banfield app available on the App Store and Google Play. The website offers a convenient scheduling option for new and existing clients.
Does Banfield Pet Hospital provide emergency care services?
Banfield does not provide emergency care but can offer urgent care advice during hospital hours and refer you to emergency hospitals or specialty providers as needed. For emergencies outside hospital hours, please contact your local emergency hospital.
What is an Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccinations, diagnostics, nutrition consultations, and dental care. It is a wellness plan, not insurance, automatically renewing annually unless paid in full.
Can I get veterinary care advice online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans can access 24/7 remote general pet care advice via Vet Chat™ through the Banfield app.
What kinds of appointments are available at Banfield Pet Hospital?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments with phone updates, and virtual visits for Optimum Wellness Plan holders.
Where is Banfield Pet Hospital located and how can I find it?
Banfield Pet Hospital is located at 8537 W Grand River Ave in Brighton, MI, inside the Cross Grand Plaza Shopping Center, near PetSmart and just off Interstate 96.
What nearby places can I visit around Banfield Pet Hospital in Brighton?
Nearby you can visit PetSmart for pet supplies and grooming, Best Buy and Geek Squad for electronics and technology needs, Gourmet Garden for dining, and Spirit Rising Yoga & Meditation for wellness activities.
How can nearby PetSmart benefit me when visiting Banfield Pet Hospital?
Since Banfield Pet Hospital is located inside the Cross Grand Plaza Shopping Center in Brighton's PetSmart, you can conveniently shop for pet supplies or utilize grooming services at PetSmart before or after your veterinary visit.