Petco

4.1
516 reviews

About

Pet StorePet supply storePetco
Visit your Topsham Pet Store located at 131 Topsham Fair Mall Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
131 Topsham Fair Mall Rd, Topsham, ME
04086-1741, United States

Hours

Reviews

4.1
508 reviews
5 stars
258
4 stars
138
3 stars
53
2 stars
15
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praised friendly and helpful employees, others reported rude or unhelpful interactions.

Animal Care

Concerns were raised about the care and condition of animals, particularly fish and small pets, with reports of unsanitary conditions and poorly trained staff.

Store Cleanliness

Several reviews mentioned cleanliness issues, including dirty habitats and unkempt store areas, impacting overall customer experience.

Product Availability

Customers appreciated the variety of products available, but some noted issues with stock levels and the need for better organization.

Grooming Services

Grooming experiences were generally positive, with some customers expressing satisfaction with the care their pets received, while others reported scheduling and service issues.
  • SL
    Stephanie Lausier
    Jan 4, 2026
    3.0
    My engraved tag was messed up due to the cashier distracting me. Oh well just $35.00
  • AR
    Alicia Royle
    Dec 29, 2025
    2.0
    Usually don't have a problem at this location, but went today to purchase a pet hamster for my 13 year old daughter (would be her second hamster, 1st one died of old age) and got lectured on how our wire cage set up was the worst for a hamster. We were told that the hamster will get their limbs caught in the wires and chew them off (my 10 year old loved hearing that) and I should really DIY a 40 gallon plastic tote for a hamster ?? what absolute nonsense is this? Even though it wasn't implicitly stated by the associate, it was pretty clear they were not interested in completing the sale for us. Was so turned off from the interaction that I opted to go elsewhere for cat litter.
  • TL
    Tracy Lind
    Dec 27, 2025
    1.0
    My partner and I adopted two rats from this location. When the employee took them out of the enclosure, they pulled them out by the tail and were clearly unaware of how painful it was for the rats. We immediately noticed that they were taken care of horribly. They were covered in their own waste. They were horribly traumatized and are terrified of humans. It was clear that the employees were not properly trained on caring for the animals.
  • JF
    justin formisano
    Nov 30, 2025
    4.0
    Always cool stuff at pet stores. It sucks so many have gotten away from going to the so called brick and mortar locations. They have beautiful salt water fish as well as birds etc. Always have what I'm looking for plus some that I didn't know I was. Staff is always friendly. Plus every child loves pet stores and every dog I've had loves going to pick out their own toys. So make the trip get out the house maybe you will go home with a new gold fish named bubba or George. :)
  • SM
    sammijo macfarland
    Nov 25, 2025
    1.0
    I was told when I started shopping at Petco that for every 10 bags of dog food I bought I would receive a coupon for a free bag. I have called them and was told by customer service that they stopped that program. I buy three large bags a month for my dogs and have been doing this for over a year with no coupons ever given to me. I was recently in the store and shared what I was told by customer service and the associate told me that they just used a coupon the day before for a free bag of food. Very I happy about this. I spend upwards of 500 whey month at this store for my animals. Time to shop somewhere else at this point.

Frequently Asked Questions About Petco

Does the Petco Topsham location have a vet hospital?

Yes, Petco Topsham has a full-service vet hospital.

Does Petco Topsham offer vaccinations?

Yes, Petco Topsham provides vaccinations.