Petco

4.1
912 reviews

About

Pet StorePet supply storeAquarium ShopPetco
Visit your Augusta Pet Store located at 20 Whitten Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
20 Whitten Rd Ste 6 Tpke Mall, Augusta, ME
04330-6019, United States

Hours

Reviews

4.1
906 reviews
5 stars
479
4 stars
203
3 stars
109
2 stars
38
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praised friendly and helpful employees, others reported rude and dismissive behavior from certain staff members.

Animal Care

Concerns were raised about the welfare of animals, including reports of dead fish and poor conditions for small animals like mice and hamsters.

Store Cleanliness

Several reviews mentioned unpleasant odors and unsanitary conditions in the store, particularly in the fish and small animal sections.

Product Availability

Customers noted a decent selection of products, but some expressed disappointment with the availability of specific items and the quality of fish.
  • JO
    Jason Ouellette
    2 days ago
    2.0
    Couldn't find any deals on bird toys so gave my business to pet smart instead.
  • DH
    Dawn-Marie Hall
    Jan 4, 2026
    5.0
    The cashier was very helpful and polite! The store was clean and items we wanted were easy to find! Thank you!
  • JR
    John Racine
    Jan 3, 2026
    4.0
    Staff are very nice and polite. The only reason why this is not a five star is that I had made a appointment for my dog to get his nails clipped. (Done over the phone.) Was not told I needed to bring vaccination records to the appointment. That made me drive 40 minutes to get there to then get told no they won't be able to help. Then told that I would have to go back next Saturday to get the vaccination clinic and then I could make another appointment after. Granted they where nice but that do not replace the hour and twenty minutes of driving or the gas used in the vehicle on the waist of time just because they did not say on the phone what was required upon arrival for the appointment.
  • LN
    Lynn Nile-Ridley
    Jan 1, 2026
    4.0
    Poor selection of bugs and worms for lizards. Some of the containers had dead bugs. Some definitely didn't have the number of worms claimed to be offered. Cashier was a great young lady with an admiration of lizards.
  • CH
    Cole Harradon
    Dec 28, 2025
    5.0
    Service was very effective. Pricing is very reasonable.

Frequently Asked Questions About Petco

Does the Petco Augusta location have a vet hospital?

Yes, Petco Augusta has a full-service vet hospital.

Does Petco Augusta offer vaccinations?

Yes, Petco Augusta provides vaccinations.