Petco

4.3
597 reviews

About

Pet StorePet supply store
Visit your Westminster Pet Store located at 400 Englar Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
400 Englar Rd, Westminster, MD
21157-6185, United States

Hours

Reviews

4.3
591 reviews
5 stars
371
4 stars
116
3 stars
47
2 stars
22
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some employees are praised for their helpfulness and knowledge, others are criticized for rudeness and unprofessional behavior.

Product Availability

Customers appreciate the variety of products available, but some express frustration over stock issues and higher prices compared to competitors.

Grooming Services

Grooming services receive positive remarks for quality and care, though there are complaints about communication and unexpected charges.

Animal Care

Concerns were raised about the treatment and living conditions of animals in the store, with some customers noting improvements under new management.

Store Environment

The store is generally described as clean and well-organized, but some customers noted difficulties in finding staff for assistance.
  • MF
    Michael Freeman
    Nov 2, 2025
    5.0
    Cashier super friendly and helpful!
  • JS
    Jay Sante
    Oct 14, 2025
    1.0
    Go anywhere else!!!!! Literally anywhere! Extremely unprofessional employee!! Bridgette, I think was their name. Made some very inappropriate comments then claimed the store was theirs. If this is the owner please do some training. If not, I’m sorry to all the other employees that have to work with them. If these petco employees treat animals the way they treat humans. I feel bad for their pets.
  • AB
    Ann Barcroft
    Sep 30, 2025
    5.0
    I appreciate the time your staff gave me to advise about dog food for my dog with allergies
  • TW
    Tiffany Webb
    Sep 19, 2025
    1.0
    I would give 0 stars if I could. My mom and son went to Petco to buy him a fish. We have a setup already of a tank with rocks, filter, light, etc. The sales person refused to sell my mom a simple goldfish. Stating that the setup we had was too small (they’ve never seen it) and that each goldfish needs a minimum of 10gallons. I have never heard of something so crazy. The employee continued to berate my mom and tell her she was cruel and that she should realize fish are living beings. My son already has one “fair fish,” and was excited for a second fish. He was very sad and dejected by the behavior of this employee. We will never be back to Petco.
  • KK
    Kim “LastingImpressions” Klein
    Sep 7, 2025
    5.0
    I called today and asked if you could test my fish aquarium water because after doing a clean, the fish weren't eating. I tested the water and the nitrate levels looked like they were high, but hard to tell from the color scheme. They told me you do, so I came in today. Sara was busy cleaning a tank, but quickly helped me. She tested my water sample and agreed that the nitrate level was very high. I asked her what to do and she took me to the chemical isle, pointed out some products explaining what each one does and how to use it. She answered all of my questions and told me what to do next. She was simply AMAZING!!! I wound up spending $140, but have piece of mind. Thank you for providing such expert help. You should advertise that you do that because I couldn't find anyone to help me. As I thought of it more, I wondered since we buy our fish from you, could you help me with this. Sara was OUTSTANDING!!!!!

Frequently Asked Questions About Petco

Does the Petco Westminster location have a vet hospital?

Yes, Petco Westminster has a full-service vet hospital.

Does Petco Westminster offer vaccinations?

Yes, Petco Westminster provides vaccinations.