Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Towson provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
326 reviews
5 stars
194
4 stars
36
3 stars
18
2 stars
14
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and issues with appointment scheduling.
Quality of Care
While some customers praised the quality of care and compassion shown by the staff, others expressed dissatisfaction with the treatment their pets received and the lack of personalized attention.
Communication Issues
Numerous reviews highlighted problems with communication, including difficulty reaching the clinic by phone and lack of timely updates regarding appointments or pet care.
Pricing Concerns
Several customers mentioned high prices and unexpected charges, particularly related to the wellness plans and additional services that were not clearly communicated.
Staff Attitude
Feedback varied regarding staff attitude, with some praising the friendliness and knowledge of the staff, while others reported unprofessional behavior and a lack of empathy.
- BMBrandon MuffolettoNov 9, 20251.0I was treated extremely poorly by the front staff who acted unprofessional and lied about canceling an appointment I was told was fine. To top it off, if you have issues and want to speak to someone, the vet won't even show their face, they make their staff go back and fourth. Horrible excuse for customer service, I'll never, ever, go back here nor will I recommend it.
- ECErry CampbellOct 2, 20251.0Shoutout to Banfield Pet Hospital for being so negligent that they ran the incorrect blood panel and did not screen for cancer on Vess after the ER recommended it the first time. Also, shout out to them because we have their wellness puppy plan (which we did not use over half of because Vess was not neutered yet), and they are still requiring us to finish paying the plan and will not cancel, although he has passed away and they are mostly the cause. -10/10 services, would not recommend
- LHLisa HankersonSep 15, 20255.0I love the personal care that my dogs get. I recommend them highly!
- TRTyler RobertsSep 12, 20251.0This location is incompetent. The online schedule maker allowed me to make an appointment even though it apparently shouldn’t have since I hadn’t been to this location in over two years. Not only that it only gives me options to book with a doctor for a drop-in when I just needed a couple vaccines for my dog. I just assume this is all standard but alas it was not and I show up just to be turned away. No one gave me a call to tell me ahead of time (despite claiming that they at least meant to). This location is a little closer to me now that I moved so I decided to give them another shot but that was a mistake. The Timonium Banfield has always been great I should’ve just gone to them again and I certainly will be from now. Towson Banfield has pissed me off twice now, I do not recommend.
- JGJason GreenSep 6, 20252.0I’ll be fair. I feel the care my dogs received over the last three years was adequate. I had the wellness plan and followed their schedule for appointments. Outside of that, they rarely answered the phones and the wait times were horrific. Recently I made an online emergency appointment because my dog was vomiting and not eating. As I was pulling into the parking lot I get a call that there was a glitch in their booking application and they could not see her as scheduled. I asked if there was another location that could. He said he didn’t know and that I would need to call and find out. This was the final straw for me. They had no concern for the welfare of my dog or my inconvenience. Anyway, I found an alternate location (on my own) and promptly canceled the wellness plan and opted for a private vet. Also there’s a huge fee to cancel! Beware!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of preventive care services does Banfield Pet Hospital in Towson offer for pets?
Banfield provides vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to help keep your pet healthy at all life stages.
Does Banfield Pet Hospital offer emergency veterinary services?
No, Banfield does not provide emergency care services. You can call during hospital hours for urgent care advice or referrals, and during non-hospital hours, you should contact your local emergency hospital.
How can I schedule an appointment at Banfield Pet Hospital in Towson?
You can schedule an appointment online through Banfield's official website or use the Banfield app available on iOS and Android for easy scheduling and remote veterinary advice.
What are the operating hours of Banfield Pet Hospital in Towson?
Banfield is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sundays from 10:00 AM to 5:00 PM. The hospital is closed on major holidays like Thanksgiving and Christmas.
What are Optimum Wellness Plans offered by Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, early diagnostics, nutrition consultations, and dental care. They are not insurance but offer discounts on treatment and automatically renew annually.
Can I consult a veterinarian remotely through Banfield?
Yes, clients with Optimum Wellness Plans can access Vet Chat™ 24/7 for remote general pet care advice and triage support via the Banfield app.
What types of appointments does Banfield in Towson offer?
Banfield offers in-room appointments where you visit with your pet, drop-off appointments where you leave your pet and are called when ready, and Virtual Visits for Optimum Wellness Plan clients.
Are there pet supply stores near Banfield Pet Hospital in Towson?
Yes, nearby pet supply stores include PetSmart and Petco, where you can buy pet products and services, making it convenient to shop for your pet's needs before or after a vet visit.
What dining options are near Banfield Pet Hospital in Towson for visitors?
Near Banfield, you can find several restaurants including Sushi Ichiban for Japanese cuisine, Panera Bread for bakery and sandwiches, Starbucks for coffee, First Watch for breakfast and brunch, and Red Robin Gourmet Burgers.
What shopping centers and stores are close to Banfield Pet Hospital in Towson?
Towson Place Shopping Center, Target Store Towson, Bed Bath & Beyond, Michaels, Ollie's Bargain Outlet, and Avenue are some nearby shopping locations where visitors can shop for a variety of goods during their visit.