Banfield Pet Hospital

Reviews

• RS

  River Sophiel

  5 days ago
  1.0
  FRAUD ALERT. If you see it say anywhere, that the first visit is free…… it is a Lie. The first visit is how they sign you up for a $900+ plan, $170-200 on the spot with reoccurring payments you “can’t cancel” without being charged “for the services used”. But $500 is charged up in things you never asked for in the very first “free” visit. Nice people, but not so great/honest marketing or business practices. Update 4 weeks later: I reached out via email, as requested here. The response was: so sorry, call the store. I spoke with Banfield billing as well as the store manger. And she very rudely informed me, for the first time, when their vet insisted I select a “plan” to lower the up front cost of my 6lb dog’s necessary vaccines………apparently my agreement to a plan meant they would also add a bunch of unnecessary things to the bill too. This experience has been absolutely awful, the ultimate bait and switch. Now my dog still has vaccines he needs weeks later, that I have to pay for out of pocket somewhere else because even for all I’ve already paid those still aren’t covered AND I still have to pay this wicked corporate company an additional $300 just to cancel the plan. (If I don’t, the total would be nearly $1000 over the next year). And despite making it clear that they charged me for things I did not ask for, they refuse to alter the $500 charged up in one visit. Zero customer service, just, pushing me to keep the plan. To be clear, the care my dog actually needed could have been just $150-200 at a local vaccine clinic. Not $500+. Christmas, while healing from major surgery, might be light for my family this year thanks to this FRAUDULENT company! I am sharing so hopefully others can learn about their unacceptable practices, before it’s too late.
• CT

  Carin Tursio

  Oct 22, 2025
  5.0
  Everyone is great and is always attentive to my pets needs and concerns.
• MD

  Maria de los Angeles Diaz

  Oct 2, 2025
  5.0
  The doctor explained everything about my dog visit. Nurse was so nice and prompt. Good experience
• GG

  Gilberto Garcia

  Sep 9, 2025
  1.0
  Banfield has consistently proven to be more focused on profit than on genuinely caring for their patients’ health. Every visit felt like a cash cow opportunity rather than an effort to properly diagnose or treat my pets. Sadly, my experience has been poor not just at this location but across Banfield hospitals in the area. My beloved dog recently passed away, and I truly believe Banfield’s lack of thoroughness contributed to her suffering. In her final year, she had scabies that Banfield failed to diagnose—something that only an ER vet eventually caught. In her last months, she developed cancer. Despite going to Banfield immediately, they offered no clear guidance and failed to steer us toward the right specialists. By the time we finally found one, it was too late—her condition had worsened due to issues that could have been caught earlier. Even basic care was lacking. A heart murmur—something that can be easily detected with a stethoscope—was only diagnosed in her final days. My other dog has also suffered from neglectful care. I flagged gum health concerns when he was just a puppy, but was told “he just has bad breath because he’s a dog.” Today, he has lost most of his teeth because that issue wasn’t taken seriously. Dr. Carrera, when available, has been very thorough and helpful, but access to her is almost impossible. I will say the staff here are wonderful and clearly cared for my pets. My frustration lies not with them, but with Banfield as an entity. They failed to provide the proper medical care my pets deserved, and I regret trusting them with my dogs’ health.
• AR

  A R

  Jun 28, 2025
  1.0
  Sad that they don’t give new graduates a chance

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