Petco

Reviews

• SM

  Susan M

  Jan 5, 2026
  3.0
  Although the store is fine, the rewards program sucks. It feels like a scam. Don’t do it!
• BB

  Brookie

  Jan 4, 2026
  5.0
  This is for the service with grooming, the staff are wonderful. I have my shepherd mix taken there regularly. On average for a full service with an upgrade for wash, cut, teeth, nails and more is completed within 1.5hrs. It's easy to go get my nails done or run and errand or two and get him picked up. The app makes it efficient to schedule, they communicate reminders for the appointment and then you get a text and call when completed. I have accidentally shown up on in correct days and they twice made it work for me since being a regular. It's hard to find loyalty and understanding in today's word. They are truly a great group that care for the animals they take care of.
• IJ

  India Jacobs

  Dec 11, 2025
  1.0
  They lied about pricing over the phone to get me in the door.
• EH

  Euzell Hart

  Dec 10, 2025
  2.0
  I input a prescription FOOD repeat order at the Severna Park MD store in October 2025. I presented a paper prescription to the only store in the area that handles this type transaction and apparently they input an incorrect veterinary clinic. When they contacted the wrong vet and was told we were not a client, instead of reaching out to me they simply canceled my pets order. When I started inquiring about the repeat prescription food, I was told they had no record of such an order. Instead of the store performing the research to correct their error, that task was assigned to me. Fortunately I was finally assisted by Lee in customer service and she helped me get the order re-input, fingers crossed. The initial customer service was extremely poor and instead of this being accomplished with 1 call, she pushed me off to the next person without ensuring my issue was resolved. Poor service and once Im done with this prescription, I will take my business elsewhere.
• WF

  wendy forster

  Dec 4, 2025
  5.0
  Had my dog in for grooming and decided to try the shedding treatment since it is out of control.. hair floating in the air and everywhere! When picking her up Mandi hasn't cleaned up the table yet and it looked like there was a whole dog there! Next day, no shedding. I'm sure there will be more but I appreciate Mandi's efforts and obvious care for Shelby. She also eased my anxiety over leaving her there.

Frequently Asked Questions About Petco