Petco

4.2
822 reviews

About

Pet StorePet supply storePetco
Visit your Owings Mills Pet Store located at 10383 Reisterstown Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
10383 Reisterstown Rd, Owings Mills, MD
21117, United States

Hours

Reviews

4.2
810 reviews
5 stars
466
4 stars
176
3 stars
85
2 stars
28
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rude or unhelpful interactions.

Grooming Issues

Several customers expressed dissatisfaction with grooming services, citing poor communication and unsatisfactory results.

Store Cleanliness

The store is generally reported as clean and well-organized, although some customers noted unpleasant odors upon entry.

Product Availability

Customers appreciate the variety of products available, but some experienced issues with stock levels and online order fulfillment.

Staff Knowledge

While some staff members are praised for their knowledge and helpfulness, others were criticized for lacking product knowledge and customer service skills.
  • KK
    Ki Ki
    Jan 6, 2026
    5.0
    Staff is always very helpful, knowledgeable and friendly
  • PR
    Parrish Rich
    Jan 2, 2026
    5.0
    I stopped in to get some puppy milk replacement for my puppies and couldn’t find it anywhere. Tierra (one of the store associates) helped me find it in less than 2 seconds. She gave me excellent customer service and was a tremendous help!
  • AS
    Alexis Santos
    Dec 26, 2025
    5.0
    Es un buen lugar para tus mascotas, y muy buena atención.
  • SC
    Spiritual Cipher
    Dec 13, 2025
    5.0
    So happy they sell live feeder mice and located close by!
  • IM
    Icey Mama
    Dec 9, 2025
    2.0
    Customer service is horrible by most of the employees especially the supervisor short black guy seems like he would rather be somewhere else. I have seen a few new faces who have helped me and were very polite. Twice Ive had to return items and the cashier took it upon his self to determine my refund instead of asking me what I would prefer. Location could be a 5 star if it didn’t smell bad as soon as you walk in and if some of the employees showed better customer service.

Frequently Asked Questions About Petco

Does the Petco Owings Mills location have a vet hospital?

Yes, Petco Owings Mills has a full-service vet hospital.

Does Petco Owings Mills offer vaccinations?

Yes, Petco Owings Mills provides vaccinations.