Petco

4.2
815 reviews

About

Pet StorePet supply store
Visit your North East Pet Store located at 97 North East Plaza for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
97 NE Plz, North East, MD
21901, United States

Hours

Reviews

4.2
805 reviews
5 stars
470
4 stars
175
3 stars
83
2 stars
26
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude and unprofessional behavior from specific employees.

Grooming Quality

Grooming experiences varied significantly; some customers were very satisfied with the grooming services, particularly praising specific groomers, while others had negative experiences with staff and service quality.

Animal Care

Concerns were raised about the care of live animals in the store, with multiple reports of inappropriate living conditions for reptiles and fish, leading to disappointment among customers.

Store Cleanliness

Many customers noted that the store was clean and well-organized, contributing positively to their shopping experience.

Product Availability

Customers appreciated the variety of products available, although some expressed frustration over the pricing compared to competitors and occasional stock issues.
  • JS
    Justin Schmuck
    Nov 11, 2025
    3.0
    Its okay. I get my dog food here. Just wish they would stop asking everytime you check out if you want to donate to multiple animal related places. No I DO NOT!
  • AP
    Amy Pollack
    Nov 4, 2025
    4.0
    Friendly people, love a store my pup can go but I think prices are a bit high.
  • JP
    James F Peterson
    Oct 5, 2025
    5.0
    It was fantastic I got what I needed !!!
  • JP
    Jill Patterson
    Sep 21, 2025
    5.0
    I called the store before I drove there to make sure they had the item I needed. The staff confirmed they had the item in stock and said he would take the item to the register, so it would be right there when I arrived. Then I asked about the price because on their website it showed the item $11 cheaper if I ordered online. He informed me that the store would match the price at the register, which they did. All in all a very pleasant experience and will be coming back. Thank you.
  • LL
    Liv
    Aug 30, 2025
    1.0
    I bought a bulb from Petco less than 2 weeks ago and it already stopped working. I have the exact day and time of purchase, but the store refused to look it up in their system and wouldn’t do an exchange. Very disappointing customer service.

Frequently Asked Questions About Petco

Does the Petco North East location have a vet hospital?

No, Petco North East does not have a full-service vet hospital.

Does Petco North East offer vaccinations?

Yes, Petco North East provides vaccinations.