Many customers praised the staff for being friendly, caring, and attentive to their pets' needs.
Service Issues
Several reviews highlighted issues with service delivery, including forgotten services, lack of communication, and unaddressed complaints.
Pricing Concerns
Customers expressed dissatisfaction with high prices for services and unexpected charges, leading to feelings of being misled.
Facility Conditions
Some reviews mentioned concerns about the cleanliness and safety of the facility, particularly regarding boarding and daycare.
Mixed Experiences
While many customers had positive experiences, there were significant negative reviews regarding care and communication that impacted overall trust.
JR
Jesse Rader
Jan 3, 2026
2.0
Two stars: here’s why
The good: we have seen at least 3 different vets here. They have all had good bedside manner and listened to my concerns. The techs and front desk staff are friendly. They generally can get you an appt next day.
The bad:
1. My pet has been seen here within the past 6 months. I called to get a simple flea and tick med refill. We are up to date on the heart worm testing that had been performed here. The receptionist told me I could not get the med filled because it is state law to be up to date on rabies vaccination to get flea and tick medicines prescribed. My pet did not have a rabies vaccine on file at the first visit, when they prescribed me a 6 month dose. They did not tell me at the time that a stipulation to refill would be to have proof of rabies vaccine. Poor communication to me, and gave me misinformation because it is not State law, but instead their individual policy for this company that they must have proof of rabies to prescribe anything else to you. I appreciate that the medical director did call me back same day and listened to my concerns. They filled the med as a one off, but it was very disheartening to have to jump through hoops to get a preventative care medicine that other vets would readily give because all that is actually required by law is a valid vet-client relationship which, for most vets, means they have examined your pet within the past year.
2. We had cytology sent away for my dogs lump. The vet called to discuss the results and said that not enough sample had been collected, but she was confident it was a lipoma. This seemed to be an error in collecting the sample, but when discussing with the medical director it was told to me that this was another miscommunication. It was actually deemed a lipoma per the lab.
3. We brought our 4 month old, 4 pound kitten is for pre-surgical labs for her spay. They said she was too unruly and gave us meds to make her calmer. We came back with her medicated and they were still unable to get a blood sample. This is not a feral cat, she is a well domesticated cat we have bottle fed since 4 weeks old. The vet that performed her spay was able to get bloodwork without pre-meds.
Unfortunately too much “bad” outweigh the “good” for us to return here.
KT
Kenny Tran
Jan 3, 2026
5.0
Best veterinary clinic ever! We just move in the area but my corgi already loves all the employees there and they take care of my dog with patience, kindness, and affection!
ER
Eve Rice
Nov 24, 2025
5.0
We have been using Noah’s Ark Veterinary for over a decade. We love them because they are professional and kind. The staff genuinely seems to love our dogs and listens well to the human members of the family.
LG
L Gottman
Oct 7, 2025
5.0
My four legged kid is always well cared for whether it is boarding or grooming. I know my dog is loved and cared for when I drop her off at Noah's Ark.
RB
Rina Brown
Oct 1, 2025
1.0
I brought our dog to Noah's Ark for a full grooming. When we got home I noticed the hair in her ears wasn't pulled. I called and they said they couldn't do it because they had plumbing issues and not enough time and to come in the next day at 2pm.(my dog was there for grooming from 7:30am to 3pm...) They charged me $150 which was $57 more than the $93 they quoted us on the phone. No one could tell me why we were charged more. It certainly was not on the receipt. I should not have paid them.
My dog became very anxious and was dragging her haunches to the ground when she realized she had to go back into the grooming room for ear pulling. Not a good sign. Meanwhile, I was told I would have to pay an additional $25 for the ear pulling (which per their website is supposed to be included in the full grooming). We left.
This business is not transparent with costs or services.
As a side note, I did send this business an email before posting this review with ample time to respond and never heard back from them. It's all about the money, not your pet.
Frequently Asked Questions About Noah's Ark Veterinary & Boarding Resort
What services do you offer?
Our facility provides comprehensive veterinary care, grooming services, boarding accommodations, and daycare options, all conveniently located under one roof.
What vaccines are required for boarding, daycare, or grooming?
For the well-being of all animals, we require core vaccinations to be current for pets utilizing our resort services. Specific vaccination requirements can be found on our boarding, daycare, and grooming web pages. Alternatively, you may contact us directly for personalized information regarding your pet's visit requirements.
What if my pet is nervous?
We encourage you to inform us about your pet's anxiety. Our staff is trained in Fear Free techniques and will dedicate additional time to ensure a comfortable experience for sensitive or shy animals.
Do you offer payment plans or pet insurance support?
While we do not provide in-house payment plans, we offer various payment options including third-party financing through Cherry. For pet insurance, we supply detailed receipts to facilitate reimbursement and accept direct payments from Trupanion. Please refer to our payment options page for comprehensive information.
What is the address of Noah's Ark Veterinary & Boarding Resort?
Noah's Ark Veterinary & Boarding Resort is located at 8074 Veterans Hwy., Millersville, MD 21108, USA.
How can I contact Noah's Ark Veterinary & Boarding Resort?
You can contact them by phone at +1 410-969-0100 or email at info@navbr.com.
What payment methods does Noah's Ark Veterinary & Boarding Resort accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
When was Noah's Ark Veterinary & Boarding Resort established?
The resort was established in 1996.
What type of services does Noah's Ark Veterinary & Boarding Resort provide?
They offer pet sitting services as part of their veterinary and boarding resort.
What is the website for Noah's Ark Veterinary & Boarding Resort?
Their website is http://navbr.com.
What nearby dining options are available if I visit Noah's Ark Veterinary & Boarding Resort?
Nearby dining options include KFC and Taco Bell, which offer fast food choices like chicken and Mexican cuisine.
Are there any automotive services near Noah's Ark Veterinary & Boarding Resort?
Yes, nearby automotive services include Jiffy Lube for oil changes, Ken's Auto Sense for tires, and Easterns Automotive Group car dealership.
What nearby places can I visit before or after dropping off my pet?
You can visit nearby places such as Steak 'n Shake for dining, Northway Liquors for beverages, or Bear Landscaping if interested in landscaping services.
What time zone is Noah's Ark Veterinary & Boarding Resort located in?
The resort is located in the America/New_York time zone.