Petco

4.2
642 reviews

About

Pet StorePet supply storePetco
Visit your Lutherville Pet Store located at 1719 York Rd. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1719 York Rd, Lutherville, MD
21093, United States

Hours

Reviews

4.2
630 reviews
5 stars
362
4 stars
137
3 stars
55
2 stars
27
1 star
49

What are people saying?

AI-generated from recent customer reviews

Grooming Issues

Multiple customers reported negative experiences with grooming services, including rough handling and poor communication.

Customer Service

Feedback on customer service was mixed, with some praising helpful staff while others reported rudeness and lack of assistance.

Store Cleanliness

Several reviews highlighted cleanliness issues, including reports of pests and dirty conditions in the store.

Product Availability

Customers appreciated the variety of products available, but some noted issues with expired items and lack of stock for specific requests.

Positive Staff Interactions

Despite some negative experiences, many customers praised specific staff members for their helpfulness and knowledge.
  • JK
    Jessica Kirk
    Jan 3, 2026
    4.0
    Selection of turtle supplies was very small but the customer service was great
  • DR
    David Rodriguez
    Dec 28, 2025
    5.0
    Hello k f, I'm the owner of the black and white dog that was groomed on December 26th. I appreciate your concern for my dog and although I may not change your perception of what you saw, I can share my take on the Petco Groomers and how much my dog enjoys time with them. For over 2 years, these Groomers have taken great care of my dog, successfully doing everything from bathing, brushing teeth and yes, trimming nails. My dog has always been reluctant about nail trimming so I am especially grateful for their services here. For all of our visits, my dog has loved being with these Groomers and continues to look forward to every trip back to Petco because of them. I do hope you enjoy the rest of your holiday season and you have a happy new year.
  • KF
    k f
    Dec 26, 2025
    1.0
    On December 26, I witnessed a beautiful young dog, black and white, possibly lab-shepherd mix, being utterly traumatized by a nail clipping at this location. I was on the checkout line; it wasn't my dog, or I'd have had him out of there and safe home immediately. He was essentially suspended by a neck restraint, choked, whole body writhing in an effort to escape the groomer. The groomer was as stone-faced as an executioner. She didn't speak to the dog, reward the dog, stroke or attempt to soothe it in any way. Many dogs don't like to have their nails cut, but compassion is key. This dog will remember for a lifetime what a terrible experience it was; will never willingly let it be done in future. It was a horrifying spectacle. Why this woman is a dog groomer is a complete mystery. No one should trust these people with their pets.
  • KS
    Konstantina Skolariki
    Dec 12, 2025
    1.0
    They always shave down my dog regardless my constant requests to leave her hair a bit longer. Staff is friendly though.
  • BB
    Barbara Berger
    Nov 16, 2025
    1.0
    Brought home dry dog food that had bugs and thick cob webs in it. It was too much hassle to drive back to Petco!! But I will never return!

Frequently Asked Questions About Petco

Does the Petco Lutherville location have a vet hospital?

No, Petco Lutherville does not have a full-service vet hospital.

Does Petco Lutherville offer vaccinations?

Yes, Petco Lutherville provides vaccinations.