Petco

Reviews

• KF

  Kameron Fitch

  Apr 20, 2026
  1.0
  Worst experience and customer service I have ever dealt with. Back in March, I took my 12 week old puppy for his vaccines and flea/ tick medication. I was promised I would receive A prescription to renew the medication. It has been 2 weeks since he has been past due, I have called Vetco support multiple times to get his Subscription sent over, and received nothing. I called once I realized he was due and saw the prescription I was promised was never sent over a week ago. His medical records are on file and I was promised by the vets that a Prescription would be sent during his 12 week visit to renew his medication that never was. When I called customer service they gave me the runaround said they will send me an email in two days that I never received. I called again today, Again met with silence and was denied re-ordering my medication via email and never received a follow up. Call center then promised to connect me with a supervisor to simply get flea and tick medication for my puppy. I was promised a call today after calling there call center within 30-45 minutes. No answer. Nothing. No call. No follow - up. Please do not use any Vetco service that Petco provides as they do not look out for the best interest of your family member and refused to provide very simple medication, regardless of if a subscription was supposed to be provided. This is simple, flea and tick medication, not morphine. The fact that for one, my dog never received the prescription we were promised, and the multiple calls I’ve made fell on deaf ears and after being promised for over a week follow up, received nothing and we are in prime flea and tick season. Please do not use any veterinary service that any Petco provides as they are only looking out for the best interest them and do not care for your dog. Also, for reference, I am very familiar with this third-party call center that is used for that Vetco and I will be reporting it. Thank you. And please, go anywhere else. Learned my lesson.
• GF

  Gail Fitzpatrick

  Apr 16, 2026
  5.0
  Louie loves being groom by Jenger
• DW

  Diane Washabaugh

  Mar 31, 2026
  5.0
  I am always greeted when I enter the store. They are very knowledgeable about their products and very happy to help!
• TG

  Tay Gee

  Mar 25, 2026
  1.0
  I WILL NEVER COME THERE AGAIN I USUALLY GOES TO PETSMART I WENT THERE LAST THURSDAY TO GET CAT FOOD THE FOOD WAS EXPENSIVE THE CASHIER TALL CAUCASIAN BLONDE SHORT HAIR GUY MATCH PRICES FROM THE WEB SITE I WAS PENNY SHORT HE ACTUALLY SAID NO SO I HAD TO WALK ALL THEY WAY OUTSIDE TO GET A PENNY I ASKED FOR A MANAGER HE REFUSED NEVER WILL I EVER
• KS

  Kamaria Savoy

  Feb 19, 2026
  5.0
  I love this store! We’re there once a week for fun and every Monday for training with Susan. ☺️ Every time we visit store associates and the manager are friendly and helpful. Looking forward to starting grooming there soon!

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