Petco

Reviews

• HR

  Heather Ryan

  Jan 4, 2026
  5.0
  Easily found what I was looking for, fully stocked and friendly staff. Lol, lots of friendly pups & parents today which was awesome.
• JF

  joyce friel

  Dec 15, 2025
  5.0
  The employees at this Petco location are all very courteous, knowledgeable & willing to help answer any questions. They carry a wide variety of pet supplies & needs and I was able to find everything I was looking for on my visit there. I would highly recommend that you stop by to check them out, especially if you're looking for some last minute Christmas ideas for your pets!
• DC

  D C

  Dec 13, 2025
  1.0
  Dear Petco Customer Relations, I am writing to formally report an extremely unprofessional and distressing experience I had at the Petco location in Laurel, Maryland, involving the grooming department and the General Manager, Carlos Jordan. I have been a loyal Petco grooming customer since 2020, consistently bringing my dog for grooming services. I recently began using the Laurel location after returning from college and had no prior issues of this magnitude until today. My dog had a grooming appointment scheduled for 9:00 a.m. On the morning of the appointment, at approximately 8:40 a.m., I received an abrupt phone call from the grooming manager informing me that my appointment was being canceled. I was told this was because my request not to have a specific groomer—due to a prior unsatisfactory haircut—could not be accommodated. I was given only 20 minutes’ notice, which was extremely inconvenient and unprofessional. During the call, I was advised to drive to the Parkville, MD location instead. This was not a feasible solution. Given the short notice and lack of explanation, I went into the Laurel store to speak with the General Manager to seek clarification and attempt to reschedule. Upon entering the store, I was not greeted and was instructed to remain outside, despite being a paying customer with a scheduled grooming appointment. When I attempted to calmly and respectfully discuss the situation with Mr. Jordan, he was dismissive, did not acknowledge any accountability, and made no effort to resolve or explain the cancellation. He laughed during the interaction and repeatedly told me to go to another location instead of addressing my concerns. At no point was I aggressive, disruptive, or disrespectful. I was simply asking for an explanation and a solution. Without attempting to de-escalate or continue the conversation, Mr. Jordan abruptly called the police on me. This was shocking, frightening, and deeply upsetting. There was absolutely no justification for involving law enforcement. As a Black woman, being treated as a threat rather than a customer—especially under these circumstances—was deeply disheartening. Additionally, when I requested Petco’s customer service contact information, Mr. Jordan refused to provide it, told me to “go find it,” and stated that “nothing is going to happen.” As a loyal customer of over four years, I am deeply disappointed by how I was treated. I was denied basic customer service, denied an explanation for a last-minute cancellation, and treated as though I did not belong in the store. I ultimately had to drive to another location in hopes of securing grooming services before an upcoming trip. I am requesting: - A formal investigation into this incident Review of any available store footage and phone records - Escalation of this complaint to district or regional management I chose Petco because I trusted your brand to provide professional, respectful service. My experience at the Laurel location—particularly with the General Manager—fell far below those standards. Due to this incident, I will not be returning to Petco unless this matter is taken seriously and addressed immediately. I expect a full review of the situation and appropriate corrective action to ensure this behavior does not occur again with other customers. Customer service and respect are fundamental expectations, and this experience fell far below those standards
• JM

  Jackie McLaughlin

  Dec 7, 2025
  5.0
  I am always greeted when entering! The store is neat and organized with interesting displays and offerings. Every employee I have encountered here seems proud, informative and helpful.
• DB

  Diana Burek

  Nov 24, 2025
  5.0
  Very professional and helpful

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