Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
At Banfield Pet Hospital® in Maryland City Plaza, Laurel, MD, we offer veterinary care, conveniently located for residents of Russet, Maryland City, Laurel, and Fort Meade. We provide quality and attentive health and wellness care for dogs and cats. Our veterinarians and staff are committed to promoting responsible pet ownership and health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.2
273 reviews
5 stars
190
4 stars
30
3 stars
9
2 stars
9
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates significant issues with customer service, particularly at the front desk, with reports of rudeness and unprofessional behavior.
Veterinary Care
While some customers praised the veterinary staff for their compassion and thoroughness, others reported feeling dismissed and pressured into expensive treatments.
Appointment Management
Numerous reviews highlighted problems with appointment scheduling, including cancellations, overbooking, and poor communication regarding appointment confirmations.
Staff Attitude
The staff's attitude varied widely, with some customers noting friendly and caring interactions, while others experienced unhelpfulness and a lack of focus.
Facility Cleanliness
Several reviews mentioned the cleanliness of the facility, with positive remarks about the environment and organization.
- BVBrandy VelasquezDec 20, 20251.0If I could give this 0 stars, I would. The front desk’s customer service is complete trash. They’ll cut you off, roll their eyes, and speak to you rudely. I go to Banfield all the time at different locations. This is probably the worst one. I have ever been to. Complete trash customer service.
- AWAngie W.Nov 8, 20255.0Dr. Abi and staff were patient and went out their way to make our dog feel at ease. Loved their care and gentleness when examining Milo. Great communication and overall very pleasant attitudes. Thank you for an easy visit to the vet. We found a new home .
- GWGabby walkerNov 5, 20252.0The vet felt very dismissive of my dog’s issues and I felt brushed off. It also felt as i was only offered the most expensive options but staff was nice. I just won’t be taking my dog back here.
- SLSeilyn LonsomOct 20, 20255.0Exelente lugar siempre tratan a mi Husky con amabilidad y respeto, traigo aqui a mi perro desde que era un cachorro y ya tiene 4 años y siempre seré fiel a este Banfield aunque ahora viva en Virginia no me importa manejas de allá hasta acá para que ellos los sigan atendiendo como siempre lo hacen, son un exelente equipo gracias por todo se les quiere ☺️
- AAAshleyOct 13, 20255.0I went to Banfield in Laurel, MD after having a terrible experience at the Banfield in Whitehall, PA. (Yes, I literally drove 3 hours for a comprehensive annual exam.) I loved my experience at Laurel. They are professional, polite, and patient. The front desk greets you when you walk in. The triage nurse (Brittany) was so kind, funny, informative, and engaging. She went above and beyond for my dog, Barney. I don't mind taking a long car ride to ensure that my dog and I are treated well. At Laurel, I know all of our questions and concerns will be addressed. I will continue to travel here and hope to see Brittany again! I also appreciated the vet- Dr. Carrero Contreras who was also informative and concise!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Maryland City Plaza?
Banfield Pet Hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays and major holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but they offer urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers if needed.
Can I get veterinary care remotely from Banfield?
Yes, clients with Optimum Wellness Plans® can access 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
What preventive care services are offered at Banfield Pet Hospital?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations as part of their preventive care.
How does Banfield's Optimum Wellness Plan work?
It provides annual preventive care like exams, vaccines, diagnostics, nutrition consultations, and dental care, with automatic yearly renewals and discounts on treatments outside the plan.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments, drop-off appointments where you leave your pet and get a call when ready, and virtual visits for clients with Optimum Wellness Plans®.
What nearby places can I check out around Banfield Pet Hospital?
Near Banfield, you can visit Subway for a quick meal, Master Nails Laurel for beauty services, or 9Round gym for fitness.
Is there a place nearby where I can handle my banking needs when visiting Banfield?
Yes, Navy Federal Credit Union - ATM is located nearby for convenient financial services.
Can I find beauty and hair services close to Banfield Pet Hospital?
Yes, Hair & Beauty City, Hair Cuttery, and Ashley Tyler Hair Salon are nearby for various hair and beauty needs.
Where is Banfield Pet Hospital located and which communities does it serve?
Banfield Pet Hospital is located at 3483 Laurel Fort Meade Rd, Laurel, MD 20724 and serves communities including Russet, Maryland City, Laurel, and Fort Meade.