Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Laurel provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
195 reviews
5 stars
108
4 stars
30
3 stars
12
2 stars
8
1 star
37
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Many customers praised the staff for being professional, knowledgeable, and caring towards pets.
Communication Issues
Several reviews highlighted significant problems with communication, including miscommunication about appointments and treatment plans.
Service Delays
Customers frequently reported long wait times for appointments and delays in service, leading to frustration.
Upselling Concerns
Multiple reviews mentioned aggressive upselling of services and products, which left some customers feeling pressured.
Mixed Experiences
While some customers had positive experiences, others reported dissatisfaction with the overall service quality and care.
- RSRiver Sophiel5 days ago1.0FRAUD ALERT. If you see it say anywhere, that the first visit is free…… it is a Lie. The first visit is how they sign you up for a $900+ plan, $170-200 on the spot with reoccurring payments you “can’t cancel” without being charged “for the services used”. But $500 is charged up in things you never asked for in the very first “free” visit. Nice people, but not so great/honest marketing or business practices. Update 4 weeks later: I reached out via email, as requested here. The response was: so sorry, call the store. I spoke with Banfield billing as well as the store manger. And she very rudely informed me, for the first time, when their vet insisted I select a “plan” to lower the up front cost of my 6lb dog’s necessary vaccines………apparently my agreement to a plan meant they would also add a bunch of unnecessary things to the bill too. This experience has been absolutely awful, the ultimate bait and switch. Now my dog still has vaccines he needs weeks later, that I have to pay for out of pocket somewhere else because even for all I’ve already paid those still aren’t covered AND I still have to pay this wicked corporate company an additional $300 just to cancel the plan. (If I don’t, the total would be nearly $1000 over the next year). And despite making it clear that they charged me for things I did not ask for, they refuse to alter the $500 charged up in one visit. Zero customer service, just, pushing me to keep the plan. To be clear, the care my dog actually needed could have been just $150-200 at a local vaccine clinic. Not $500+. Christmas, while healing from major surgery, might be light for my family this year thanks to this FRAUDULENT company! I am sharing so hopefully others can learn about their unacceptable practices, before it’s too late.
- BABonita AdamsOct 4, 20255.0I love the staff they are very professional and knowledgeable of their position.
- JSJohn ScheibachAug 20, 20255.0They are very professional workers.
- JAJay AreAug 13, 20251.0If I could give 0 stars I would. The miscommunication at this place is absolutely crazy. To have a relief doctor and he can barely tell me what was going on with my dog. I took 2 days off of work because of the nonsense. The doctor the vet tech. I wasted 2 days for them to tell me surgery would be a MONTH away. That's not what I was told when I spoke to the vet tech and the relief doctor. THE WORST BANFIELD IVE EVER BEEN TO. The amount of bullshit at this is crazy, I'll never come back to this location
- CAChristen AbleJul 30, 20252.0I made an in room appointment. The vet tech and i discussed a treatment plan. No part of the exam was done in the room. An hour and a half later, they were calling me to the front desk. Apparently, they forgot where I was. They were supposed to check several areas of concern do bloodwork and vaccine. They only did half the bloodwork. There were no results for the CBC panel. They were supposed to check a patch of missing fur next to his eye. It was not done. I will never return to this hospital with my precious pet.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet health services does Banfield Pet Hospital provide in Laurel, MD?
Banfield Pet Hospital in Laurel offers preventive care, vaccinations, dental care, parasite control, nutritional and behavioral counseling, microchipping, spay/neuter, DNA testing, end of life care, and more.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care, but during hospital hours, you can call for urgent care advice or referrals. Outside hospital hours, please contact your local emergency hospital.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan is an annual preventive care plan including exams, vaccines, early screenings, nutrition and dental consultations. It automatically renews yearly and offers discounts on treatments not covered by the plan.
How can I schedule an appointment at Banfield Pet Hospital in Laurel?
You can schedule appointments online via Banfield's website or use their app available on iOS and Android. The online scheduling link is provided on their site.
What are Banfield Pet Hospital's hours of operation?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 8:00 AM to 4:00 PM. It is closed on major holidays such as Christmas and New Year's Day.
Does Banfield Pet Hospital require appointments?
Yes, appointments are required for visits to Banfield Pet Hospital in Laurel.
Which nearby pet-related store can I visit along with Banfield Pet Hospital for pet supplies?
PetSmart, a pet store and pet services provider, is located near Banfield Pet Hospital. You can conveniently visit PetSmart for pet supplies before or after your veterinary visit.
Are there any nearby dining options around Banfield Pet Hospital?
Yes, Jalapeno Fresh Mexican Bistro and The Big Greek Cafe are nearby restaurants you might enjoy visiting before or after your appointment at Banfield Pet Hospital.
What nearby beauty and hair salons are close to Banfield Pet Hospital in Laurel?
Several nearby beauty salons include Natural Essence Dominican, Diverse Hair By Ayanna, and Celestial Cuts BarberShop, offering grooming and pampering options while visiting the area.
How does the Vet Chat service work through Banfield's app?
Clients with Optimum Wellness Plans can access Vet Chat in Banfield's app to receive 24/7 general pet care advice and triage support directly from veterinarians remotely.