Brand Certified
Banfield Pet Hospital
3.1(146 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
5154 Nicholson Lane, Kensington, MD
20895, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(301) 984-6034
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Rockville provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.1
146 reviews
5 stars
66
4 stars
10
3 stars1
2 stars
7
1 star
62
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Feedback on staff is mixed; some customers praise the caring and attentive nature of the staff, while others report rudeness and dismissive behavior.
Communication Issues
Many customers experienced poor communication regarding appointments, including last-minute changes and long wait times for responses.
Quality of Care
While some reviews highlight excellent veterinary care and thorough examinations, others report negligence and misdiagnoses.
Service Efficiency
Customers frequently mention long wait times and inefficiencies in service, including lengthy drop-off procedures and delays in care.
Pricing Concerns
Several reviews express dissatisfaction with unexpected costs and billing practices, leading to frustration over perceived value for services rendered.
- JAJan Armstrong4 days ago2.0I needed a food med card and some Hills Prescription Diet D/D canned cat food so I stopped by the Banfield Desk. One customer in front of me. Banfield staff person at the computer. No activity, just standing there. Finally the staff member and customer began a conversation that went on and on. I’m not sure what they were waiting on but I finally asked if I should come back. The staff person was dismissive because “I’m with someone right now,” after about ten minutes I just left the store, went home, and ordered what I needed online from Chewy.
- CRCelia RodriguezFeb 5, 20261.0If you're traveling with pets, do not go to this clinic. My family had a terrible experience because they paid for the travel documents, but at the airport, they discovered the paperwork was incomplete. We were upset because they're supposed to know what's needed for travel. I hope this doesn't happen to anyone else.
- RRRyanFeb 5, 20265.0Helped us out in a jam, really appreciate the staff here!
- MJMary JaneJan 23, 20265.0After a bad experience thankfully, my sister (the one who recommended this wellness plan) convinced me to go to Kensington and they were absolutely perfect, the receptionist and people at the front did a great job explaining everything to me and were extremely comforting and kind. Kindly let me know he wasn't up-to-date with a certain vaccine. They gave him physical exam, intestinal parasite test in stool, comprehensive exam, phyrantal pamoate, heartworms, lyme, ehrlichia, anaplasma exams, two shots (lyme vaccine and bordetella vaccine), and sent me the tick and fleas montly treatment. Which came out to about ≈$170 for the extra care but monthly plan came out to ≈$70 for Active Care Plus. What I found weird was that greenbelt Banfield didn’t ask for any other vaccination info except for his rabies vaccine apposed to Kensington. Some advice, don't go to greenbelt! Also I payed after they did everything and explained the prices of each service.
- SBSebastian BorjaJan 2, 20265.0All good and very nice staff , help with my old dog and now my new adopted cat
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of services does Banfield Pet Hospital provide?
Banfield Pet Hospital provides preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter services, end of life care, microchipping, and DNA testing.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but during hospital hours, they can advise urgent care and provide referrals. Outside those hours, you should contact a local emergency hospital.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccines, early diagnostics, nutritional consultations, dental care, and more. It is not insurance but offers discounts on treatments.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online through Banfield's website or app. They offer in-room appointments, drop-off appointments, and virtual visits for Optimum Wellness Plan clients.
What are Banfield Pet Hospital's hours of operation?
Banfield is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 8:00 AM to 4:00 PM. The hospital is closed on major holidays.
Is Banfield Pet Hospital accepting new patients?
Yes, Banfield Pet Hospital is currently accepting new patients for dogs, cats, and small animals.
Where is Banfield Pet Hospital located?
Banfield Pet Hospital is located at 5154 Nicholson Lane, Kensington, MD 20895, USA.
Can I use public transportation to reach Banfield Pet Hospital?
While public transit stations are not explicitly listed, nearby places such as White Flint Plaza are close by, which may be accessible by local transit, making it easier to find your way to Banfield Pet Hospital.
Are there nearby pet-related stores where I can shop before or after a visit to Banfield?
Yes, PetSmart is nearby, offering pet supplies and services. You can visit PetSmart for any pet products or grooming needs before or after your veterinary appointment.
What other nearby amenities can I visit when going to Banfield Pet Hospital in Kensington?
Nearby amenities include Rodman's Discount Gourmet for groceries and gourmet food, Subway for sandwiches, and various beauty salons such as Hairapy101 and Style Salon for personal care, offering a chance to combine errands or appointments.
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