Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Rockville provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.0
137 reviews
5 stars
60
4 stars
10
3 stars1
2 stars
6
1 star
60
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the friendly and caring nature of the staff, particularly mentioning individuals like Zach and Tatiana for their exceptional service.
Quality of Care
Several reviews highlighted positive experiences with the veterinarians, noting thorough explanations and personal attention to pets' needs, although there were also complaints about misdiagnoses and rushed appointments.
Communication Issues
Numerous customers reported poor communication, including long wait times on the phone, lack of follow-up, and issues with appointment scheduling.
Service Consistency
Feedback indicated a significant inconsistency in service quality, with some customers experiencing excellent care while others faced serious issues, including negligence and billing problems.
Wait Times
Many reviews mentioned long wait times for appointments and services, leading to frustration among customers.
- RSRiver Sophiel5 days ago1.0FRAUD ALERT. If you see it say anywhere, that the first visit is free…… it is a Lie. The first visit is how they sign you up for a $900+ plan, $170-200 on the spot with reoccurring payments you “can’t cancel” without being charged “for the services used”. But $500 is charged up in things you never asked for in the very first “free” visit. Nice people, but not so great/honest marketing or business practices. Update 4 weeks later: I reached out via email, as requested here. The response was: so sorry, call the store. I spoke with Banfield billing as well as the store manger. And she very rudely informed me, for the first time, when their vet insisted I select a “plan” to lower the up front cost of my 6lb dog’s necessary vaccines………apparently my agreement to a plan meant they would also add a bunch of unnecessary things to the bill too. This experience has been absolutely awful, the ultimate bait and switch. Now my dog still has vaccines he needs weeks later, that I have to pay for out of pocket somewhere else because even for all I’ve already paid those still aren’t covered AND I still have to pay this wicked corporate company an additional $300 just to cancel the plan. (If I don’t, the total would be nearly $1000 over the next year). And despite making it clear that they charged me for things I did not ask for, they refuse to alter the $500 charged up in one visit. Zero customer service, just, pushing me to keep the plan. To be clear, the care my dog actually needed could have been just $150-200 at a local vaccine clinic. Not $500+. Christmas, while healing from major surgery, might be light for my family this year thanks to this FRAUDULENT company! I am sharing so hopefully others can learn about their unacceptable practices, before it’s too late.
- BCBelency CifuentesNov 13, 20255.0Rashida was amazing! She was super understanding, patient, and really went above and beyond to help me expedite a medication for my dog. I truly appreciated how supportive and efficient she was throughout the whole process. Couldn’t have asked for better help!
- JSJennifer SorrentinoOct 29, 20255.0We came here just for a dental because our vet was too expensive. We have now transferred our entire care here due to the service and care we received and had our cats eye surgery done here too. The staff here is much friendlier and took their time. Prices are more affordable. They have a care plan too. After over 20 years at another practice, I’ve switched to Dr. Tepley and her team at this location. Zach at the front desk is wonderful. Very helpful. They definitely need more employees though.
- MAMonse AymacanaOct 19, 20255.0This location is the best, we had no great experiences before at same location with other Vets but this time Dr Williams and Karla were GREAT!! last vet even said my baby was very bad and reactive but she had an attitude with him and he felt it, she said he needed a muzzle and he doesn’t I know the kind of dog I have but today I felt so happy because Shadow was very sweet and happy with both of them and Zack at the front desk. THANK YOU ALL FOR MAKING MY BABY BOY FEEL VERY HAPPY AND COMFORTABLE
- RGRyan GunterOct 7, 20255.0I took my puppy there yesterday and I’m so happy I did. My wife and I have tried 5 different Banfield locations in the DC area— all terrible experiences. Lack of communication, bad mouthing, and unpleasant front desk associates are all things I have encountered at the other locations. So I thought it was worth driving further to find better care for my pup. When I called to make the appointment, Zach picked up and was incredibly knowledgeable and friendly. The day of my pups appointment, a young lady and Zach were at the front— they greeted my pup and I and I felt very welcomed. I dropped my pup off with them and after about an hour and a half the vet calls and spends 15 minutes on the phone with me explaining everything in great detail. She looked back on my pups records from months ago and thought out loud with me on what we should do. She was incredibly knowledgeable and my experience with Dr. Alexa Tepley felt personal as if she cared for my pup as I do. I feel a huge sense of relief finally finding good quality care for Goose.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of services does Banfield Pet Hospital provide?
Banfield Pet Hospital provides preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter services, end of life care, microchipping, and DNA testing.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but during hospital hours, they can advise urgent care and provide referrals. Outside those hours, you should contact a local emergency hospital.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccines, early diagnostics, nutritional consultations, dental care, and more. It is not insurance but offers discounts on treatments.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online through Banfield's website or app. They offer in-room appointments, drop-off appointments, and virtual visits for Optimum Wellness Plan clients.
What are Banfield Pet Hospital's hours of operation?
Banfield is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 8:00 AM to 4:00 PM. The hospital is closed on major holidays.
Is Banfield Pet Hospital accepting new patients?
Yes, Banfield Pet Hospital is currently accepting new patients for dogs, cats, and small animals.
Where is Banfield Pet Hospital located?
Banfield Pet Hospital is located at 5154 Nicholson Lane, Kensington, MD 20895, USA.
Can I use public transportation to reach Banfield Pet Hospital?
While public transit stations are not explicitly listed, nearby places such as White Flint Plaza are close by, which may be accessible by local transit, making it easier to find your way to Banfield Pet Hospital.
Are there nearby pet-related stores where I can shop before or after a visit to Banfield?
Yes, PetSmart is nearby, offering pet supplies and services. You can visit PetSmart for any pet products or grooming needs before or after your veterinary appointment.
What other nearby amenities can I visit when going to Banfield Pet Hospital in Kensington?
Nearby amenities include Rodman's Discount Gourmet for groceries and gourmet food, Subway for sandwiches, and various beauty salons such as Hairapy101 and Style Salon for personal care, offering a chance to combine errands or appointments.