Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Arundel Mills provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
252 reviews
5 stars
150
4 stars
32
3 stars
9
2 stars
15
1 star
46
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers praised the friendly and helpful nature of the staff, highlighting their attentiveness and care for pets.
Service Quality
There are mixed reviews regarding the quality of veterinary services, with some customers expressing dissatisfaction with diagnoses and treatment plans.
Appointment Issues
Numerous complaints about difficulty in scheduling appointments, long wait times, and cancellations were noted, indicating a need for better management.
Cost Concerns
Several reviews mentioned high costs and unexpected charges, leading to frustration among customers regarding the value of services provided.
Communication Problems
Customers reported issues with communication, including lack of follow-up on test results and unclear explanations of treatment plans.
- DLDanika LeeDec 16, 20255.0We’ve been taking our dog here for years and their staff are always so nice and helpful. Most of the doctors are amazing, but wanted to do a special shout out for Dr. Trevor Ashley who was incredibly informative and helpful with our visit for my dog’s pancreatitis. Thank you!!
- DMDiana MejiaNov 20, 20251.0I needed a signature from the vet confirming the date my 2 cats got their last rabies vaccine and she tried to sell me a health checkup in order to sign when my last one here was just 4 months ago. I don't understand why I need to pay for a signature when this information can be easily found on your records.
- INIvonne NwadikeNov 11, 20251.0I was very disappointed when the female vet told me that my dog pooped and peed because he was anxious that he was going to get shots and told me that it was "unhealthy" for my dog to be anxious to get his shots and the vet wanted him to be medicated for anxiety. The assistant was standing next to the doctor and had a smirk on her face when the vet mentioned that it was unhealthy for me not to medicate my dog with trazodone to prevent him from getting anxious to the extent of pooping or peeing. I thought pooping and peeing is natural and an anxious dog who is being malhandled could get anxious resulting in pooping and peeing on himself and i see nothing unhealthy with that. I do not believe my dog needs medicine to get shots, but what I noticed as soon as my dog noticed that we were heading there and we got to the parking lot, he became suddenly nervous. He was taken to the back and a mouth guard was worn on him, which increased his anxiety. All dogs in the back were wailing and I heard my precious dogs voice screaming and I felt like going to rescue him. Before the vet brought my dog back, I had questioned the services and how they handle the dogs. So when my dog came back, he looked so scared and when the vet said he should be medicated before coming there, I disagreed and I told her I think I will look for another location. The reason I said that is because I feel that the dogs are being rough handled. The vet told me all they want is for the dog to get care and that I was free to take my dog to another location. I thought I should share this. As for the front desk staff, customer service was 100%.
- DYDiane YatemanOct 30, 20255.0Banfield Pet Hospital has taken care of my cats for over 15 years. The vets and assistants are always considerate and listen to my concerns.
- HMHazel MasonOct 15, 20255.0My experience has always been pleasant excellent service from all the staff I absolutely enjoy taking my pet to the vet at this particular location in Hanover
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital - Arundel Mills provide emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can refer you to emergency hospitals as needed.
What preventive care services does Banfield Pet Hospital offer for pets?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy.
What is included in an Optimum Wellness Plan at Banfield?
The plan provides annual preventive care including exams, vaccines, early diagnostics, nutrition consultations, and dental care, with automatic renewal every 12 months.
How can I schedule an appointment at Banfield Pet Hospital - Arundel Mills?
You can schedule appointments online via their website or app, and appointments are required to be made in advance.
What are the operating hours for Banfield Pet Hospital at Arundel Mills?
The hospital is open Monday to Friday from 8 AM to 6 PM, and on Saturday and Sunday from 8 AM to 5 PM, with closures on major holidays.
Does Banfield offer veterinary care remotely?
Yes, clients with an Optimum Wellness Plan can access 24/7 remote pet care advice via Vet Chat™ on the Banfield app.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room visits where you stay with your pet, drop-off appointments where you leave your pet and are updated by phone, and virtual visits for wellness plan clients.
What nearby stores can I visit when coming to Banfield Pet Hospital at Arundel Mills?
Nearby you can find PetSmart for pet supplies, Michaels Stores for crafts and toys, and Arundel Marketplace for shopping, making it convenient for errands before or after your visit.
Are there nearby food options when visiting Banfield Pet Hospital in Arundel Mills?
Yes, nearby eateries include Baskin-Robbins for ice cream or smoothies, Dunkin' for coffee and baked goods, CAVA for Mediterranean cuisine, Starbucks for coffee, and Wendy's for fast food.
What nearby services can complement my visit to Banfield Pet Hospital at Arundel Mills?
You can access nearby UPS Access Point locations for shipping needs, Staples for printing services, and KeyMe Locksmiths for locksmith services, making it a convenient trip.