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Banfield Pet Hospital

3.9
(254 reviews)

Business Details

7663 Arundel Mills Blvd, Hanover, MD
21076, United States
(410) 799-3732
https://www.banfield.com

About

VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Arundel Mills provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.

Details

  • Requires appointmentAvailable

Location

Banfield Pet Hospital
7663 Arundel Mills Blvd, Hanover, MD
21076, United States

Hours

Reviews

3.9
254 reviews
5 stars
151
4 stars
32
3 stars
10
2 stars
15
1 star
46

What are people saying?

AI-generated from recent customer reviews

Staff Quality

Many customers praised the staff for being friendly, knowledgeable, and caring towards pets.

Pricing Concerns

Numerous reviews highlighted dissatisfaction with pricing, mentioning that services can be expensive and that the wellness plans often do not cover expected treatments.

Appointment Availability

Customers frequently expressed frustration with the difficulty of scheduling appointments, often citing long wait times and cancellations.

Communication Issues

Several reviews noted poor communication regarding treatment plans, follow-ups, and customer service, leading to dissatisfaction with the overall experience.

Mixed Experiences

While some customers had positive experiences, others reported serious concerns about the quality of care and handling of their pets.
  • JA
    J A
    Feb 24, 2026
    4.0
    I really like Dr. Nichols! She is great and so knowledgeable! I stay with Banfield specifically because of her knowledge base. She has helped our dog with ear infections and our older dog who has urinary issues. She has also cleaned their teeth and applied sealants and did a great job. The only reason I deducted a star is because Banfield can be so expensive! I have our dogs in the wellness plan and I'm still spending a fortune. Many vets in this area are expensive though so sometimes you have to just find a vet you like.
  • NN
    Neda Najmi
    Jan 30, 2026
    3.0
    They have this membership with 3 tiers. Depending on which tier you pick you pay a monthly fee and it covers unlimited sick visits and other costs. But many things are not included.
  • DL
    Danika Lee
    Dec 16, 2025
    5.0
    We’ve been taking our dog here for years and their staff are always so nice and helpful. Most of the doctors are amazing, but wanted to do a special shout out for Dr. Trevor Ashley who was incredibly informative and helpful with our visit for my dog’s pancreatitis. Thank you!!
  • DM
    Diana Mejia
    Nov 20, 2025
    1.0
    I needed a signature from the vet confirming the date my 2 cats got their last rabies vaccine and she tried to sell me a health checkup in order to sign when my last one here was just 4 months ago. I don't understand why I need to pay for a signature when this information can be easily found on your records.
  • IN
    Ivonne Nwadike
    Nov 11, 2025
    1.0
    I was very disappointed when the female vet told me that my dog pooped and peed because he was anxious that he was going to get shots and told me that it was "unhealthy" for my dog to be anxious to get his shots and the vet wanted him to be medicated for anxiety. The assistant was standing next to the doctor and had a smirk on her face when the vet mentioned that it was unhealthy for me not to medicate my dog with trazodone to prevent him from getting anxious to the extent of pooping or peeing. I thought pooping and peeing is natural and an anxious dog who is being malhandled could get anxious resulting in pooping and peeing on himself and i see nothing unhealthy with that. I do not believe my dog needs medicine to get shots, but what I noticed as soon as my dog noticed that we were heading there and we got to the parking lot, he became suddenly nervous. He was taken to the back and a mouth guard was worn on him, which increased his anxiety. All dogs in the back were wailing and I heard my precious dogs voice screaming and I felt like going to rescue him. Before the vet brought my dog back, I had questioned the services and how they handle the dogs. So when my dog came back, he looked so scared and when the vet said he should be medicated before coming there, I disagreed and I told her I think I will look for another location. The reason I said that is because I feel that the dogs are being rough handled. The vet told me all they want is for the dog to get care and that I was free to take my dog to another location. I thought I should share this. As for the front desk staff, customer service was 100%.

Frequently Asked Questions About Banfield Pet Hospital

Does Banfield provide emergency care services?

No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.

Can I get veterinary care online?

To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.

Brand Certified Facts from Banfield Pet Hospital

Banfield Pet Hospital partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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