Banfield Pet Hospital

Reviews

• DM

  Diana Mejia

  4 days ago
  1.0
  I needed a signature from the vet confirming the date my 2 cats got their last rabies vaccine and she tried to sell me a health checkup in order to sign when my last one here was just 4 months ago. I don't understand why I need to pay for a signature when this information can be easily found on your records.
• IN

  Ivonne Nwadike

  Nov 11, 2025
  1.0
  I was very disappointed when the female vet told me that my dog pooped and peed because he was anxious that he was going to get shots and told me that it was "unhealthy" for my dog to be anxious to get his shots and the vet wanted him to be medicated for anxiety. The assistant was standing next to the doctor and had a smirk on her face when the vet mentioned that it was unhealthy for me not to medicate my dog with trazodone to prevent him from getting anxious to the extent of pooping or peeing. I thought pooping and peeing is natural and an anxious dog who is being malhandled could get anxious resulting in pooping and peeing on himself and i see nothing unhealthy with that. I do not believe my dog needs medicine to get shots, but what I noticed as soon as my dog noticed that we were heading there and we got to the parking lot, he became suddenly nervous. He was taken to the back and a mouth guard was worn on him, which increased his anxiety. All dogs in the back were wailing and I heard my precious dogs voice screaming and I felt like going to rescue him. Before the vet brought my dog back, I had questioned the services and how they handle the dogs. So when my dog came back, he looked so scared and when the vet said he should be medicated before coming there, I disagreed and I told her I think I will look for another location. The reason I said that is because I feel that the dogs are being rough handled. The vet told me all they want is for the dog to get care and that I was free to take my dog to another location. I thought I should share this. As for the front desk staff, customer service was 100%.
• DY

  Diane Yateman

  Oct 30, 2025
  5.0
  Banfield Pet Hospital has taken care of my cats for over 15 years. The vets and assistants are always considerate and listen to my concerns.
• HM

  Hazel Mason

  Oct 15, 2025
  5.0
  My experience has always been pleasant excellent service from all the staff I absolutely enjoy taking my pet to the vet at this particular location in Hanover
• AJ

  Anna Johnson

  Sep 28, 2025
  1.0
  Avoid taking your pet here. We brought our dog in for an infected anal gland, usually very simply treated with clindamycin which is an antibiotic. They insisted on taking our dog behind closed doors for the examination because the vet was monitoring a dog under anesthesia. This is poor scheduling planning on their part. After finally agreeing to allow our dog to go back there because they wouldn’t take no for an answer, I requested that they do not touch her anus or try to express the glands as its very painful and infected. When our dog was brought back, we were informed they internally palpated her anal glands despite our request NOT to and it ultimately ended up making it worse. The doctor insisted on expressing the anal glands, which is not recommended for a infection. In the end, they completely refused any antibiotics and we had to leave without treatment after they blatantly ignored our personal requests regarding our dog. Update: We went to another vet, and they confirmed my dog had an infected gland and abscess. What the doctor did made it worse, do not take your animals here, it is not worth it.

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