Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Hagerstown provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.4
377 reviews
5 stars
277
4 stars
48
3 stars
15
2 stars
10
1 star
27
What are people saying?
AI-generated from recent customer reviews
Staff Quality
The staff and veterinarians are consistently praised for their friendliness, empathy, and professionalism, with many customers expressing trust in their care.
Care for Pets
Customers report that their pets receive excellent care, with many noting the staff's attentiveness and compassion during visits.
Communication Issues
Some customers experienced difficulties with scheduling appointments and communication from the front office staff, leading to frustration.
Pricing Concerns
While many appreciate the wellness plans, some customers feel that prices can be high and express concerns about unexpected charges.
Customer Experience
Overall, the customer experience is generally positive, though there are isolated reports of rudeness from front office staff.
- DSDenise Schnorrbusch5 days ago5.0I love the way they make you feel special and welcome while being extremely professional!!
- TMTaylor MowenOct 10, 20255.0The staff and the vets at Banfield are top notch. We're so lucky and blessed to have them in our area. Very empathetic and knowledgable. Thank you everyone there and continue the great care that your staff provides.
- RJroxy jacksonOct 2, 20255.0I absolutely love it there for my Lucy. The staff is wonderful and caring.
- NSNancy SmithSep 15, 20251.0My dog vet gave him awful service. I don't understand why I kept taking him there. He did nothing for my dog. He acted like he didn't like black dogs. I had a medical insurance policy and that made no difference. I would not recommend Banfield to anyone.
- MJmaddie jordanSep 15, 20255.0the staff here are phenomenal! i recently brought my cat into their office to be cremated and taken care of and i am blown away by how easy the process was. the staff sent me a sympathy card, they were SO respectful on the phone when it was time to pick her back up. my mom had to pick akira up for me and she could not get over how kind and respectful they were to my cat and herself. i highly recommend their office if you need their cremation services, i seriously cannot put into words how kind, considerate, and respectful they were!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Hagerstown offer?
Banfield Pet Hospital offers a full range of services including preventive care, vaccinations, dental care, microchipping, spay/neuter, parasite control, nutrition advice, end of life care, DNA testing, and surgical care.
What are the opening hours of Banfield Pet Hospital in Hagerstown?
The hospital is open Monday from 7:00 AM to 6:00 PM, Tuesday to Saturday from 7:00 AM to 5:00 PM, and Sunday from 10:00 AM to 5:00 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care?
No, Banfield Pet Hospital does not provide emergency care. However, during hospital hours you can call for urgent care advice and referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
Can I get veterinary advice online from Banfield?
Yes, Banfield clients with an Optimum Wellness Plan can access 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, dental care, nutritional consultations, and early diagnostics. It is a yearly plan that automatically renews unless paid in full at enrollment.
How can I pay for an Optimum Wellness Plan?
You can pay monthly with automatic withdrawals from a bank account or credit card, or choose to pay the full amount at enrollment to help budget your pet’s essential health care.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room appointments where you visit with your pet, drop-off appointments where you leave your pet and are called when ready, and virtual visits for Optimum Wellness Plan clients.
Which nearby pet-related stores can I visit when I come to Banfield Pet Hospital?
Nearby you can visit PetSmart for pet supplies and services, providing a convenient option to shop for your pet’s needs before or after your veterinary appointment.
What shopping centers and stores are close to Banfield Pet Hospital in Hagerstown?
Centre at Hagerstown shopping center, as well as stores like Ulta Beauty, Guitar Center, Pier 1 Imports, and Bed Bath & Beyond, are nearby for your shopping and personal care needs when visiting the hospital.
Are there any places for fitness or relaxation near Banfield Pet Hospital?
Yes, Crunch Fitness - Hagerstown is nearby if you want to work out, and several beauty salons and spas such as Wild Grove Beauty Lounge and Beauty by Treza offer relaxation services close to the hospital.