Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Glen Burnie provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.3
285 reviews
5 stars
191
4 stars
43
3 stars
16
2 stars
6
1 star
29
What are people saying?
AI-generated from recent customer reviews
Staff Competence
Feedback indicates a mix of experiences with staff competence, with some praising the knowledge and friendliness of the staff, while others report unprofessional behavior and lack of proper examination.
Customer Service
Many customers appreciate the friendly and helpful nature of the staff, although there are complaints about long wait times and poor communication regarding appointments.
Care Quality
While some reviews highlight excellent care and compassion for pets, others express dissatisfaction with the quality of care and the handling of their pets during visits.
Pricing Concerns
Several customers mention high costs and unexpected charges, leading to frustration and a perception of being overcharged for services.
Accessibility Issues
Customers report difficulties in scheduling appointments and accessing services, with some locations being booked out for weeks.
- ERElizabeth Rogers5 days ago5.0Friendly, well organized, knowledgeable and caring staff! Took the time to go over every detail of what to expect and answering all my questions regarding my lil man's upcoming surgery. Got us on the books the next day. They took good care of my little man.
- TSTayvon ScottNov 3, 20255.0great hospital very caring for my dog. customer service is the best.
- JBJeff BeaudinOct 31, 20251.0Our dog went in for a biopsy last week. We were told if we haven't heard from them in a week to call them and check in. So we did, and we were told that the doctor who performed the biopsy was not in that day and that they would send an email to her to have her reach out. We still hadn't heard anything the next day so we called again, after being on hold for over 20min, we were told that the doctor wouldn't be in for another 3 weeks. No notes left, no options for us and no answers after being told that it "could be Osteosarcoma". We spent over $1000 on tests/xrays, and feel like we have been left in the wind.
- JJJazhOct 10, 20255.0The doctors are friendly and knowledgeable. They make you feel at ease! They explained everything and made it make sense. Thanks ladies!
- NVNicole VSep 24, 20251.0This is our first time at this Banfeild location, and we usually visit the one in Ellicott City, where we’ve never encountered any issues. However, the staff here seem completely unfamiliar with dogs and lack any concern for animal welfare. When the doctor and nurse entered the room, they completely disregarded our dog and attempted to talk over his barking. They even wanted to muzzle him so they could hear his lungs, which is unusual for him since he’s never had to be muzzled before and has never had any issues at our previous Banfeild. The reason for this behavior seems to be that they didn’t greet our dog or come to his level to introduce themselves when they entered the room. It’s as if they’ve never met a dog in their lives. Thankfully, they didn’t muzzle him when we politely asked them to introduce themselves. Instead, they man-handled him and held him extremely tightly so the doctor could listen to his lungs, which made us and our dog extremely uncomfortable. It was especially upsetting when she tightened her grip around his neck. They never even petted our dog once until they held him, which isn’t really petting. It’s clear that they lack the knowledge and experience to treat animals properly. They should have known to greet our dog before anything. They don’t treat our pet as if it were their own and don’t make any effort to make him comfortable. Furthermore, they seem to view talking to customers and dealing with animals as a chore. I strongly advise everyone to stay away from this Banfeild location.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of preventive care services does Banfield Pet Hospital in Glen Burnie offer?
Banfield provides preventive care services including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy.
What are the opening hours of Banfield Pet Hospital in Glen Burnie?
The hospital is open Monday to Saturday from 8:00 AM to either 5:00 PM or 6:00 PM depending on the day, and is closed on Sundays and certain holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care but can offer urgent care advice during hospital hours and referrals to emergency hospitals or specialists if needed.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via Banfield's official scheduling link or use the Banfield app available on iOS and Android.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan includes head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more, designed to support annual preventive care for your pet.
Are appointments required to visit Banfield Pet Hospital in Glen Burnie?
Yes, appointments are required to visit Banfield Pet Hospital to ensure timely and organized care for your pet.
Can I receive veterinary care online from Banfield?
Yes, Banfield offers 24/7 remote general pet care advice and triage support through Vet Chat™ on their app for clients with Optimum Wellness Plans®.
What nearby pet-related services are available close to Banfield Pet Hospital in Glen Burnie?
Nearby, you can find PetSmart which offers pet supplies, grooming, and training services, making it convenient to care for your pet before or after your vet visit.
Are there any fitness or recreational places near Banfield Pet Hospital to visit while in the area?
Yes, Planet Fitness and Get Air Trampoline Park are nearby, allowing you to engage in fitness or recreational activities during your visit to the area.
Where can I find home improvement or hardware stores near Banfield Pet Hospital Glen Burnie?
The Home Depot and Home Services at The Home Depot are close by, useful for pet owners who might be interested in pet-proofing their home or working on home projects.