Banfield Pet Hospital

Reviews

• AD

  Alexandra Duran

  5 days ago
  1.0
  $90 for a fecal exam is crazy and the dr didn’t help answer my questions much. Not going back.
• RS

  River Sophiel

  5 days ago
  1.0
  FRAUD ALERT. If you see it say anywhere, that the first visit is free…… it is a Lie. The first visit is how they sign you up for a $900+ plan, $170-200 on the spot with reoccurring payments you “can’t cancel” without being charged “for the services used”. But $500 is charged up in things you never asked for in the very first “free” visit. Nice people, but not so great/honest marketing or business practices. Update 4 weeks later: I reached out via email, as requested here. The response was: so sorry, call the store. I spoke with Banfield billing as well as the store manger. And she very rudely informed me, for the first time, when their vet insisted I select a “plan” to lower the up front cost of my 6lb dog’s necessary vaccines………apparently my agreement to a plan meant they would also add a bunch of unnecessary things to the bill too. This experience has been absolutely awful, the ultimate bait and switch. Now my dog still has vaccines he needs weeks later, that I have to pay for out of pocket somewhere else because even for all I’ve already paid those still aren’t covered AND I still have to pay this wicked corporate company an additional $300 just to cancel the plan. (If I don’t, the total would be nearly $1000 over the next year). And despite making it clear that they charged me for things I did not ask for, they refuse to alter the $500 charged up in one visit. Zero customer service, just, pushing me to keep the plan. To be clear, the care my dog actually needed could have been just $150-200 at a local vaccine clinic. Not $500+. Christmas, while healing from major surgery, might be light for my family this year thanks to this FRAUDULENT company! I am sharing so hopefully others can learn about their unacceptable practices, before it’s too late.
• HB

  Heather Bodenhamer

  Sep 26, 2025
  1.0
  I moved here from out of state and was looking for a new provider. They had a special saying the first visit was free. I arrived 10 min (on the dot) late so 3:40 at the front desk when my appt was at 330. (yes, I know that is my fault no matter the reason.) I was then told I would need to reschedule. I said forget it. No where in the text they sent or the email confirmation of the appointment did I get told if I was 10 min late I would need to reschedule. If this is the case or policy then it would be nice to know so I didn’t take time off work, take the time to drive 15 min there and 15 min back with my dog for nothing. Plus my thought was this is a general check up - I’ve shown up often early to appts and almost never get taken back or seen right at the exact appt time so I don’t get the need to reschedule when I was there … wouldn’t they have already had the time carved out to see my dog in the first place?! Seems like someone just didn’t want to work truth be told.
• JU

  Jamie Unte

  Sep 19, 2025
  5.0
  Emilia is amazing! My golden retriever, Gin has anxiety and Emilia was very understanding and helpful. She made sure our dog felt comfortable and gave us great advices. Thank you Emilia!
• EH

  Esther Hamm

  Sep 11, 2025
  5.0
  The staff is always just so friendly.

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