Brand Certified
Banfield Pet Hospital
3.7(247 reviews)
Certified by Banfield Pet Hospital • May 03, 2026
Business Details
20924 Fredrick Rd, Germantown, MD
20876, United States
Certified by Banfield Pet Hospital • May 03, 2026
(301) 540-6251
Certified by Banfield Pet Hospital • May 03, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • May 03, 2026
About
Certified by Banfield Pet Hospital • May 03, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Germantown provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • May 03, 2026
Hours
Certified by Banfield Pet Hospital • May 03, 2026
Monday7:30 AM - 6:00 PM
Tuesday7:30 AM - 6:00 PM
Wednesday7:30 AM - 6:00 PM
Thursday7:30 AM - 6:00 PM
Friday7:30 AM - 6:00 PM
Saturday7:30 AM - 6:00 PM
Sunday10:00 AM - 5:00 PM
Reviews
3.7
247 reviews
5 stars
131
4 stars
39
3 stars
14
2 stars
8
1 star
55
- JLJeffrey LopezApr 24, 20265.0I've had nothing but positive experiences when I've come to them with my devilish little cat. They know her behavior and how to deal with her. I cant recommend it enough
- MSMargaret SchoapApr 23, 20265.0I have always gotten good, compassionate and professional care for my cat.
- ECEduardo Castro ConroyApr 22, 20265.0Excellent service and care
- MGMy GmailMar 2, 20261.0They are very unprofessional and rude to customers. Looks like they are there to do trial On medicines. They said this didn’t work out so try this one to my puppy.
- ETErin TrimbleFeb 6, 20261.0Our experience with Banfield during our dog’s final days was heartbreaking and deeply frustrating. They ran multiple tests that felt unnecessary, downplayed how seriously ill he was, and continued prescribing medication and recommending more testing instead of being honest about his condition. After an ultrasound and IV drip, he was actually sicker than when we dropped him off. When we sought a second opinion from another vet, we were told it was time to say goodbye. That honesty and compassion was something we never received from Banfield, who continued to push treatments and tests rather than preparing us for the reality of his condition. After we had to put our beloved pup to sleep, dealing with Banfield’s corporate side made an already devastating loss even worse. I called to cancel the pet wellness plan and was told his account could be marked “deceased,” yet my payments would continue unless I paid a $593 lump sum or kept paying monthly for the rest of the year (it is February). There was no compassion or flexibility offered. My live chat experience with a representative named Ramon was especially upsetting. He showed zero empathy, framed the lump sum as a “courtesy,” and abruptly ended the chat before I could even respond or document the conversation. This has been a nightmare experience at the worst possible time. Losing a pet is painful enough without being treated like this. I would strongly caution others to seek a second opinion and be very careful when dealing with Banfield’s care and billing practices.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Germantown offer?
Banfield Pet Hospital provides quality health and wellness care including preventive care, vaccinations, dental and surgical care, microchipping, nutrition advice, parasite control, spay/neuter, end of life care, and DNA testing for pets.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care services but can offer urgent care advice during hospital hours and referrals to emergency hospitals or specialists as needed.
How can I schedule an appointment at Banfield Pet Hospital Germantown?
You can schedule an appointment online using the provided scheduling link or through the Banfield app available on iOS and Android.
What are the hospital hours for Banfield Pet Hospital in Germantown?
The hospital is open Monday through Saturday from 7:30 AM to 6:00 PM and Sunday from 10:00 AM to 5:00 PM. The hospital is closed on major holidays including Thanksgiving, Christmas, and New Year's Day.
Does Banfield offer remote veterinary care?
Yes, clients with Optimum Wellness Plans can get 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
What is the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, diagnostics, nutrition, and dental care, with automatic yearly renewal unless paid in full at enrollment.
Are appointments required at Banfield Pet Hospital Germantown?
Yes, appointments are required for veterinary care at Banfield.
What nearby pet-related stores can I visit along with Banfield Pet Hospital?
Nearby you can visit PetSmart for additional pet supplies, grooming, and training services. PetSmart is located close to Banfield which can be convenient for pet owners to shop and care for their pets in one trip.
What local shopping centers are near Banfield Pet Hospital in Germantown?
Milestone Center and Neelsville Village Center are nearby shopping centers where you can explore various stores and services before or after your visit to Banfield.
Where can I get coffee or a snack near Banfield Pet Hospital in Germantown?
Starbucks is nearby Banfield Pet Hospital, providing a convenient spot for coffee or a quick snack before or after your pet's appointment.
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