Petco

4.2
534 reviews

About

Pet StorePet supply storePetco
Visit your Gambrills Pet Store located at 1412 South Main Chapel Way for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1412 S Main Chapel Way, Gambrills, MD
21054, United States

Hours

Reviews

4.2
530 reviews
5 stars
308
4 stars
129
3 stars
33
2 stars
18
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised friendly and helpful staff, others reported poor experiences with management and long wait times.

Grooming Services

Grooming services received positive remarks for quality and staff professionalism, though there were complaints about inconsistent results and scheduling issues.

Stock Availability

Customers expressed frustration over limited stock and product availability, particularly in grooming supplies and specific pet food brands.

Store Cleanliness

The store is generally noted for being clean and well-organized, contributing positively to the shopping experience.

Delivery Issues

Several customers reported problems with delivery services, including delays and issues with order accuracy.
  • CD
    Candice Downs
    Jan 3, 2026
    2.0
    I walked in to get some dog food for my 10 year old Shih Tzu and one of the guys (white male With dark hair) was walking from the back. He looked at me like I wasn’t supposed to be there. It made me uncomfortable. My purchase was only $23 including taxes and I felt like my money wasn’t welcome there.
  • GB
    Gladys Benton
    Dec 19, 2025
    1.0
    They should except this review since the manger Alexandra display of horrible customer service. My dog got shaved bald in the winter and SHE decided to make me the bad guy, after being harassed instead of offering any form of compassion or care what had happen, I got attacked verbally then accused for the mistake and continuation of condescending remakes completely defensive instead of being kind. I was told to “give back their leash” as if anyone wants to keep it those weird leashes, like I was trying steal or something to make other people thing I was a thief, loud and embarrassing as she was, I knew she was trying to make me angry, she continued on antagonizing after they mistreated my dog. She said “you can’t come here anymore” like she was in highschool, I said okay, she kept going! Just remark after other completely unnecessary, she SAID THE HAIR WILL GROW BACK, like Duh, that’s besides the point why all the smart back talk when I didn’t do anything but trust them to do a simple schnauzer cut said the wrong store after being harassed and then was told to go to PETSMART , as if she should tell me what to do like a bully! I’ve kept my dogs hair long and not mats we discussed this prior to me leaving! They just didn’t want to own up to the mistake, tried used past haircuts to why she was cut bald why argue ! I’ve never cut her any other way other than a schnauzer cut leave her with most of her hair. A simple refund but no she decided to argue until I did get mad! I wasn’t going EVER use their groomer anyways but to start making up lies, is wrong but now I’ll buy anything from this gross little nasty store! Store looks as bad as Alex rude condescending attitude! “Don’t you know it Christmas” while acting like the grinch being mean, and ugly! Said I can go on all day until she got off at 5pm! Hope she feel good she ruined my day and the staff who cut my dog she’s been freezing for hours! The fake call after they probably already messed up. I confirmed a schnauzer cut and #10 on the back leave hair on body.
  • NM
    Nancy Malloy
    Dec 19, 2025
    5.0
    Came in for a brand of dog food that was hard to find. They had it, and even put it into my car for me.
  • ED
    Elliot Diaz
    Dec 13, 2025
    4.0
    Good store. Well stocked. Good staff
  • EB
    elizabeth brown-pettit
    Nov 12, 2025
    3.0
    Service was nice.unfortunately, stock was extremely limited with most shelves bare in grooming supplies

Frequently Asked Questions About Petco

Does the Petco Gambrills location have a vet hospital?

No, Petco Gambrills does not have a full-service vet hospital.

Does Petco Gambrills offer vaccinations?

Yes, Petco Gambrills provides vaccinations.