Gambrills Veterinary Center

Reviews

• KM

  Kady Martin

  Nov 15, 2025
  1.0
  TL;DR: Paid $499 as a “credit”—no refund offered. Asked to sign blank forms. Sedated at 10 AM; by 11 AM dog was waking up but unable to stand. No guarantee of surgery that day. Vet’s son accused me of “rushing them.” 4 staff carried him out. Charged $445. “Terminated” next day; heartworm Rx ($65 test) withheld until I pushed. No surgery. Proof available. Proceed with caution for large/reactive dogs. On 11/2/2025, during the consult for my dog’s gastropexy + neuter, the front desk overcharged me $499 and simply said it was a “credit” on my account—no offer to refund or correct it. I was instructed to arrive 11/11 between 9:00–9:30 AM to help sedate my 110 lb reactive dog for same-day surgery. Instead, they called at 8:40 AM asking where I was. I arrived at 8:50, was asked to sign an incomplete form, and waited in the car until 9:45. Sedation began at 10:00, but by 10:45 the vet said, “Can’t guarantee surgery today—two emergencies and a spay from someone who drove down from PA and is staying in a hotel.” By 11:05, my dog was waking up but still unable to stand. His head was moving from side to side and he was crying. I said we were done and wanted to leave. The vet’s son came in saying I was “rushing them” and kept cutting me off. They removed the catheter, four people total had to carry my dog to the car, and I was charged $445. Got home at 12:30 PM—he remained wobbly and distressed until 10 PM. The next day, the clinic informed me I was “terminated” and initially declined to provide a heartworm Rx (test run 11/2, charged $65, results ready) until I followed up—then emailed it as a “one-time courtesy.” Surgery never occurred. My mom witnessed everything. Receipts, emails, and video available. Summary: For owners of large or reactive dogs, this experience raised serious concerns about communication, scheduling reliability, and post-sedation care. Proceed with caution.
• SC

  Samantha Cherry

  Nov 6, 2025
  1.0
  Do not go here for exotic care, specifically small animals. Dr. Orenstein roughly handled my tiny beloved mouse & she reacted with a bite. How did he react? By flinging her out of his hand and dropping her 3.5 feet to the ground. I had to handle her for the rest of the appointment, just for him to look in her ears and tell me they’re clear. I can understand an hour wait to be seen, I can understand a $130 balance(though that is ridiculously high for what “treatment” occurred), but what I’m not ok with is mishandling pets. I understand accidents happen, and this was an accident. But it could have been prevented. In no veterinary clinic should my girl have been flung onto the floor for nipping, because she was manhandled and scared. Especially at a place that claims they are qualified to treat exotics and smalls. She is so tiny and a fall from that height has me incredibly worried… I will be taking her care somewhere else.
• TM

  Tammy Morales

  Oct 27, 2025
  5.0
  I would recommend if you have exotic animals, they are very helpful and reliable
• ST

  Skelli Ton

  Oct 17, 2025
  1.0
  The front desk service was good. But I got charged unreasonably high, and they did the job horribly wrong, he died at home after. I DO NOT recommend this place for guinea pigs or rabbits AT ALL. I would give zero stars if possible!
• JR

  Jane Rodkey

  Oct 4, 2025
  5.0
  I am beyond happy with the care I received from Gambrills Veterinary Center! I had to bring my duck in for an emergency visit, and they were able to see her right away. The entire team was kind, knowledgeable, and compassionate. It’s incredibly hard to find a vet who treats ducks, let alone one who can see them the same day, but Dr. Orenstein and his staff exceeded every expectation. They truly know what they’re doing, and they made both me and my duck feel completely cared for. I couldn’t recommend them more highly!

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