Banfield Pet Hospital

Reviews

• LB

  Laura Beasley

  Feb 8, 2026
  5.0
  Dr. Amy Jones is a pet lover’s dream veterinarian. She is kind, patient, knowledgeable, and generous with her time. My lab mix, Midnight, has been diagnosed with dementia. Dr. Jones has been guiding me through Midnight’s struggles, potential strategies, and how we can work together to provide her relief. At the conclusion of our first appointment, Dr. Jones handed me her business card, which contains her email address. Late on Friday, I emailed Dr. Jones regarding increasingly troubling behaviors. Dr. Jones emailed back on Saturday stating medication alterations available and what to expect in terms of time. Her email was thoughtful and thorough. My family has been very happy with every provider and staff person during Midnight’s treatment at Banfield, Osprey Way, South Frederick.
• CW

  Corey Wheat

  Dec 31, 2025
  5.0
  Taken my dog here for 6+ years; no complaints. Doctors are great and the front desk staff is always sweet towards the animals.
• CS

  Chelsey Stegman

  Dec 14, 2025
  1.0
  Banfield as a whole is a mess. The employees are over worked and under appreciated. They are all constantly in edge and you can tell they are not focused. It’s all about money. I moved from the Urbana Pike Banfield to this location because I was unfortunately stuck in contracts for my dogs. The other banfield was a mess…they were always dirty…my dog picked up a literal needle in his mouth…there was blood spots every time I went…. so I was hoping this one would be better. While I did enjoy the front desk employees at this location…and they were clean…there were some vet techs and some vets that I didn’t trust. One particular vet tech I had watching over my dogs many times lacked empathy to the extreme. The final straw was when I took my 12 year old senior dog who has arthritis and was there for a pancreatitis follow up….this particular vet tech apparently was in a rush and wrapped her leash around his head and pulled my poor old dog so hard she SLAMMED his head into a large bag of food on the bottom shelf of petsmart. I said “can you please be careful! He isn’t feeling well and has arthritis!” She IGNORED ME and kept pulling him down the hall and when she opened up the heavy door to the back, she wasn’t even looking at him and the door fell on him. I was livid and disturbed. I asked to speak to the manager and she said she would watch over Gator so that vet tech wouldn’t touch him. After many sleepless night and crying spells thinking about what I witnessed and wondering what she was doing behind closed doors to animals when she was willing to do all that in-front of me…unfortunately I was stuck in a contract so I emailed the office asking if I continue to bring my dogs there could they promise this particular vet tech wouldn’t touch my animals again. I got NO RESPONSE! My email was ignored and my guess is nothing was addressed. This is animal abuse and it was allowed and I was ignored!! Needless to say I am never going to a Banfield again and found the most amazing vet at Brunswick Animal Crossing. Banfield is a corporate mess and this place is not safe for any animal.
• CA

  Carlos Aguilar

  Nov 13, 2025
  4.0
  The staff was very friendly and provided answers and treated my pup with love.
• MB

  Mandi Barton

  Oct 26, 2025
  1.0
  Well Banfield has been good up until the month of October......had to reschedule twice for 3 cats an a dog. Go in today (10/26) finally for their appointments that were confirmed via email yesterday (10/25) to only find the lights out an no one working in the vet office.....why.....cause they were closed yet again an no one called to reschedule for a 3rd time. So the office will be getting a call from me an my husband is calling corporate tomorrow as well. This is unacceptable an we pay damn near 250$ a month for 5 animals an have had to reschedule twice an not be told the 3rd time they wouldnt be open.....AGAIN! Its frustrating an total BS to have to get my animals ready, stressed out for a pointless car ride in there for absolutely NOTHING!

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