Business Details
About
Pet StorePet supply store
Visit your Ellicott City Pet Store located at 10060 Us Highway 40 for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
566 reviews
5 stars
354
4 stars
111
3 stars
45
2 stars
11
1 star
45
What are people saying?
AI-generated from recent customer reviews
Staff Knowledge
Customers frequently praised the staff for being helpful, knowledgeable, and friendly, particularly highlighting individuals like Dylan and Jen.
Grooming Issues
Several reviews reported significant problems with grooming services, including injuries to pets and unsatisfactory grooming results.
Customer Service
While many customers appreciated the overall customer service, there were notable complaints about unresponsive or dismissive staff in certain situations.
Product Availability
Customers expressed frustration over the lack of specific products, particularly certain pet foods and fish supplies.
Store Environment
The store was generally described as clean and well-organized, contributing to a positive shopping experience.
- SKSarah K5 days ago1.0Honestly I am beyond frustrated right now. Earlier today, I dropped my dog off for an 11a grooming appointment. I was told it would take 4-5 hours because they were short staffed and made it clear that I had to pick her up by 4p. Fast forward to 3p and I called to get an update. I was told she would not be ready by 4p because she ended up needing an additional shedding treatment. No one called in advance to confirm this and it was not mentioned at her intake. I asked to speak with the groomer, Caroline, to see what could be done because I had to leave by 4p to get my kids and was immediately met with hostility. She had a huge attitude and was just downright nasty, rude, and unsympathetic. I was trying to have a calm conversation and her attitude immediately escalated things and finally just told me to come get my dog and hung up. By the time I got there the store I was shaking I was so frustrated. The manager, Steve, did his best to diffuse the situation… however he said that when he spoke to Caroline she told him she had offered for me to come back at another time which was completely NOT TRUE! Completely unprofessional. I’ve been taking my dog to the Petco in Eldersburg for grooming since it opened and I have NEVER had any issues. This was awful. I highly recommend staying away from this location if you can avoid it. At the very least, avoid Caroline in grooming!
- SCSusan CookeOct 19, 20255.0They were very helpful, pleasant and knowledgeable
- TMTiffany MOct 11, 20255.0I have to jump on here to give a positive review that we had at Ellicott City petco. Dylan , that works there is amazing, patient and very knowledgeable. We've been to the other Petco in Columbia. That I will never go again for help. They don't want to be bothered with any questions. Also helping you with anything. So if you ever have questions or need advice or getting a new animal please go see Dylan. Thank you again Dylan.
- RJRachel JamesOct 7, 20251.0I’ve been going to this location for the last 3 years for dog grooming. I’ve never had an issue with any groomer before nor has my dog ever acted up at any grooming service before. I paid for a full bath service yet my dog’s nails were never trimmed, he was half wet, and teeth weren’t even brushed. I expect at least decent service or even if half was done, at least offer 50% off - that wasn’t even offered. I’m sad to admit that I won’t bring my dog to this location for grooming anymore.
- TFT.J. FlynnSep 17, 20255.0Helpful staff.
Frequently Asked Questions About Petco
Does the Petco Ellicott City location have a vet hospital?
No, Petco Ellicott City does not have a full-service vet hospital.
Does Petco Ellicott City offer vaccinations?
Yes, Petco Ellicott City provides vaccinations.
Does Petco Ellicott City offer curbside pickup?
Yes, curbside pickup is available at Petco Ellicott City. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Ellicott City Petco?
Hamster and guinea pig prices vary by location. Call your Ellicott City Petco at 4104657714 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Ellicott City sell dogs?
No, Ellicott City Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
Where is Petco Ellicott City located?
Petco Ellicott City is located at 10060 US Hwy 40 At Bethany, Ste G-150, Ellicott City, MD 21042.
What are the Petco Ellicott City store hours?
The store is open Monday to Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does Petco Ellicott City offer curbside pickup and delivery services?
Yes, Petco Ellicott City offers curbside pickup and same day delivery for eligible products.
Does Petco Ellicott City have a veterinary hospital on site?
No, Petco Ellicott City does not have a full-service veterinary hospital.
Can I get vaccinations for my pet at Petco Ellicott City?
Yes, Petco Ellicott City provides vaccination services for pets.
Does Petco Ellicott City sell dogs or cats?
No, this Petco location does not sell dogs or cats, but you can meet adoptable pets through the Petco Love program at the store.
Where can I find a nearby pet vaccination clinic?
The Vetco Vaccination Clinic is a nearby pet service location that offers vaccinations and training services.
Are there other pet stores or grooming services near Petco Ellicott City?
Yes, there is another Petco nearby that offers pet store and grooming services if you need additional care.
What financial services are near Petco Ellicott City?
Eastern Saving Bank is located nearby, offering banking and financial services convenient for customers combining errands.
How can I book grooming services at Petco Ellicott City?
You can book grooming services online at Petco's reservation page specific to this location.