Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Ellicott City provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.4
264 reviews
5 stars
194
4 stars
33
3 stars
9
2 stars2
1 star
26
What are people saying?
AI-generated from recent customer reviews
Staff Quality
The staff is consistently described as friendly, caring, and knowledgeable, providing excellent customer service and pet care.
Communication Issues
Several customers reported problems with communication, including long wait times for phone calls and unclear information regarding appointments and services.
Appointment Availability
Many reviews highlighted difficulties in scheduling appointments, with long wait times for available slots leading to frustration among pet owners.
Care Concerns
Some customers expressed dissatisfaction with the quality of care, citing issues such as misdiagnoses and lack of follow-up on health concerns.
Wellness Plan Criticism
There are complaints regarding the wellness plan, with customers feeling it is not as beneficial as advertised and that prices are inflated.
- CCCatherineNov 6, 20255.0Bar none the best Banfield office around Baltimore. We've been on the OWP for 6 years, and we keep coming back to Ellicott City because they have the best availability, genuinely friendly nice staff, and the facility is very accessible. I have an aggressive dog, and they always work with us to get her in and out smoothly.
- KBKevin BurchOct 29, 20255.0Great experience my dog has recovered well thanks team.
- SDSashay DuckettOct 22, 20255.0You all have the best
- LSLindsey SnyderOct 22, 20255.0The Ellicott City office the best, most professional office I’ve ever been to! Loved our vet, techs, and Lilly’s care was10/10!!
- JHjean hembryOct 8, 20255.0Nylah had to receive shots for daycare and I asked could she get them all at one time. Again everyone in the building is great. I have nothing negative to say about anyone. Nylah is small and she stop eating and that scared me. Dr. Brown and her staff do a lot for my little princess. She is back to Nylah trying to tell me what to do. If you know me I love the best thing in life. Come on down visited the Banfield office in Dorsey (Columbia MD) and I promise you will not be disappointed.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Ellicott City?
Banfield Pet Hospital is open Monday to Friday from 8:00 AM to 5:30 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays and major holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. However, during hospital hours, they can offer urgent care advice and referrals. For emergencies outside of hospital hours, please contact a local emergency hospital.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can receive remote general pet care advice and triage support 24/7 via Vet Chat™ on the Banfield app.
What preventive health care services does Banfield offer for pets?
Banfield offers preventive care treatments including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is included in the Optimum Wellness Plan at Banfield?
Optimum Wellness Plans include annual preventive care such as full-body examinations, vaccines, early diagnostics, nutrition consultations, and dental care. These plans automatically renew yearly and provide discounts on treatments.
How can I pay for an Optimum Wellness Plan at Banfield?
Payments can be spread across 12 months with automatic withdrawals from a bank account or credit card, or you can choose to pay the full amount upfront.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments with phone updates for pickup, and virtual visits for Optimum Wellness Plan clients.
Are there any nearby places where I can grab a coffee before or after my pet’s appointment?
Yes, Casey's Coffee is a nearby café and bagel shop where you can enjoy a coffee before or after your visit to Banfield Pet Hospital.
If I need to do some banking while visiting Banfield, where is the closest bank?
Capital One Bank is located nearby Banfield Pet Hospital, making it convenient for you to take care of banking needs during your visit.
What dining options are available near Banfield Pet Hospital in Ellicott City?
Nearby restaurants include Trattoria Amore (Italian cuisine), Yama Sushi (Japanese), and Pipilinka (Peruvian restaurant), offering a variety of dining choices before or after your pet's appointment.