Question 1

"Do I need to make a reservation?"

Accepted Answer

Reservations are recommended, but not required for daycare Monday through Friday. Drop-in space is limited so please call for the last minute drop-ins. Reservations are required Saturday and Sunday.

Question 2

"What if I need to cancel a reservation?"

Accepted Answer

Cancellations: 24-hour notice is required when canceling a daycare reservation. Cancellations with less than 24-hour notice will still be charged for the day.

Question 3

"How long do I have to use my package days?"

Accepted Answer

Daycare packages never expire, however once purchased daycare days are non-refundable or transferable.

Question 4

"Can I bring my dog to daycare if they're sick?"

Accepted Answer

We ask that any dog with vomiting, diarrhea, coughs, or any illness that could be contagious, please be kept at home. The health of all of our clients’ dogs is very important to us and we strive to maintain a clean and safe environment for everyone.

Question 5

"Can I see video of my dog while they are in daycare?"

Accepted Answer

While Club Pooch does have internal surveillance cameras, there is no public access to this footage and it is used for security purposes only. However, you may see pictures or videos of your dog on our social media sites!

Question 6

"Do I need to bring food?"

Accepted Answer

Food is not required during the daycare day. Most adult dogs do not eat during their daycare stay with us. Breakfast before arrival and dinner after pick up is recommended. Meal tickets can be purchased for an additional fee.

For puppies, the price of meal tickets is included for all those enrolled in our Puppy Kindergarten or other applicable training programs.

If your dog is not enrolled in a training program, and is on a three meal per day schedule, lunch can be fed with the purchase of a meal ticket.  Meal tickets may be purchased for $3 per ticket, $25 for a package of twelve tickets, or $40 for a package of 20 tickets. The meal ticket does not include the dog food. Appropriate food must be provided with a meal ticket.

Question 7

"What happens if I can't pick up my dog on time?"

Accepted Answer

You may have another person pick up your dog if you provide them with one of your Club Pooch security tags. We ask that you give advance notice if someone else has to pick up your dog. Pick up ends promptly at 6 pm. Dogs not picked up by 6 p, will be automatically rolled into boarding and charged an overnight fee.

Question 8

"Will my dog get along with the other dogs?"

Accepted Answer

Your dog has passed our temperament test, so they will be grouped with others dogs with similar size and temperament to make sure everyone gets along. Also, our play groups are closely monitored by our trained staff at all times.

Question 9

Do I need to make a reservation for dog daycare at Club Pooch?

Accepted Answer

Reservations are recommended for daycare Monday through Friday but not required. Drop-in space is limited, so please call for last-minute drop-ins. Reservations are required on Saturday and Sunday.

Question 10

What is the cancellation policy for daycare reservations?

Accepted Answer

A 24-hour notice is required to cancel a daycare reservation. Cancellations with less than 24-hour notice will still be charged for the day.

Question 11

How long do daycare package days last at Club Pooch?

Accepted Answer

Daycare packages never expire. However, once purchased, daycare days are non-refundable and non-transferable.

Question 12

Can I bring my dog to daycare if it is sick?

Accepted Answer

Dogs showing symptoms like vomiting, diarrhea, coughs, or any contagious illness should be kept at home to maintain a safe and healthy environment for all dogs.

Question 13

Are there ways to see my dog while they are at daycare?

Accepted Answer

Club Pooch has internal surveillance cameras for security, but there is no public access to the footage. You may, however, see pictures or videos of your dog on their social media pages.

Question 14

Do I need to bring my dog’s food for daycare?

Accepted Answer

Food is generally not required during the daycare day. Most adult dogs eat before arrival and after pickup. Meal tickets for feeding during the day can be purchased for an additional fee if needed.

Question 15

What happens if I cannot pick up my dog on time?

Accepted Answer

Pick-up ends promptly at 6 pm on weekdays. If you cannot pick up your dog on time, another authorized person with your security tag may pick them up. Dogs not picked up by 6 pm will be rolled into boarding and charged an overnight fee.

Question 16

How does Club Pooch ensure my dog will get along with other dogs?

Accepted Answer

Dogs undergo a temperament test and are grouped with others of similar size and temperament. Playgroups are closely monitored by trained staff to ensure safety and compatibility.

Question 17

What nearby fitness centers are close to Club Pooch where I can work out before or after dropping off my dog?

Accepted Answer

Nearby fitness centers include WIG Athletics, Get Fit Columbia, Pathfinder Training, TEAM Warrior Within, Kinetic Systems Strength & Conditioning, My Me Fit, Colosseum Gym & Fitness, and The Colosseum Gym. You can easily visit these gyms before or after your visit to Club Pooch.

Question 18

Are there nearby recreational or entertainment venues near Club Pooch to enjoy after daycare?

Accepted Answer

Yes, you can check out BCV Dance Center, The Classical Ballet Theatre of Maryland for dance and theatre, and ShadowLand Laser Adventures for arcade fun located near Club Pooch.

Question 19

Is there convenient transportation access close to Club Pooch to help me reach the location?

Accepted Answer

Yes, the nearby transportation service named Redbranch can help you find your way to Club Pooch and surrounding locations in Columbia, MD.

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