Banfield Pet Hospital

3.8
271 reviews
man with a dog

About

VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Bowie provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.

Details

  • Requires appointmentAvailable

Location

Banfield Pet Hospital
4500 Mitchellville Rd, Bowie, MD
20716, United States

Hours

Reviews

3.8
270 reviews
5 stars
153
4 stars
37
3 stars
12
2 stars
14
1 star
54

What are people saying?

AI-generated from recent customer reviews

Staff Care

Many customers praised the staff for being friendly, caring, and knowledgeable about their pets.

Service Issues

Numerous reviews highlighted problems with long wait times, poor communication, and difficulty in scheduling appointments.

Inconsistent Experiences

Customers reported varying experiences, with some having excellent care while others faced significant issues, particularly regarding treatment recommendations and follow-ups.

Customer Service

A significant number of reviews expressed frustration with unresponsive phone lines and lack of follow-up from staff.

Facility Conditions

While some noted the cleanliness of the facility, others mentioned a decline in service quality since the onset of COVID-19.
  • JJ
    Jessica Jess
    3 days ago
    1.0
    Apparently the website isn’t accurate so they cancel apts.
  • BB
    Beverly Bell
    Oct 22, 2025
    5.0
    I thoroughly enjoyed for a baby to Banfield of Bowie they are always so kind courteous and so much love to my little guy
  • JC
    Justin Carter
    Oct 13, 2025
    1.0
    I will not be back to this location. I’ve been 2 times over the last 2/3 months and both times were unpleasant. The other Bowie, MD location and Annapolis, MD location are MUCH better.
  • TD
    trina dancy
    Oct 12, 2025
    5.0
    Dr. Gabriel is a gray doctor. She always calls me and explains everything to me about my dogs issues. I now have senior dog and she lets me know what ailments she has and my options as far as her treatment.
  • KH
    Kourtney Hollingsworth
    Sep 17, 2025
    1.0
    The worst experience ever! Do you know they left me in a room for over an hour because they forgot me and my pup were in there. Banfield has gone down! This is a practice shows differences in their clients. I would NEVER recommend Banfield to anyone. I am waiting on my refund for 2025. There is a reason PetSmart has started having other veterinarians as partners. Banfield has become incompetent. I have a video of their madness, and I will post it soon.

Frequently Asked Questions About Banfield Pet Hospital

Does Banfield provide emergency care services?

No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.

Can I get veterinary care online?

To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.