Banfield Pet Hospital

Reviews

• JF

  Jorgina Fuentes

  5 days ago
  5.0
  Outstanding care for my senior dog, Jacob. Everyone — from the receptionist to the manager and doctor — was kind and genuinely caring. The plan they made was thoughtful and really focused on improving his quality of life and I am so grateful. Huge thanks to Renata for running such a wonderful clinic!
• VL

  Vivian Leslie

  Dec 24, 2025
  5.0
  What a great place. Everyone is so super friendly and thoughtful and down to earth. They always answer the phone when I’ve called. They made my dog feel so loved and well taken care of and made me feel like a valued customer. The reception gal was so helpful and engaging; Vet-tech good energy; Vet was so personable and genuinely nice. 10/10!
• JC

  Justin Cuffley

  Dec 8, 2025
  5.0
  My cat, Alex, hated the vet and the car ride to the vet. We took him to his first appointment at this Banfield. It was supposed to be a routine examine. He was about 14 years old; he was my first pet; and I had him for nearly all of his life. While at the appt, he was clearly stressed, and he had a cardiac event that he did not survive at the office. My partner and I were shocked and distraught. We never thought we wouldn’t be leaving the appointment without Alex. I am very much grieving these two days later. It seems he may have had an underlying health condition that caused the cardiac arrest. We were treated with gentleness by the staff. It clearly shocked them, as well. They offered to pay for his cremation and did not charge for the appointment. While I wish this never happened, it was not their fault, and they did what they could to soothe our grief. I appreciate their sympathy and their counsel. I would recommend this Banfield. And I thank them for their professionalism mixed with humanity.
• CC

  Courtney Cline

  Dec 1, 2025
  1.0
  Update as of 12/8/25: Neither the doctor nor the manager reached out to me. I had to follow up with the hospital. Again I was told the manager was in a meeting and I would get a call back. I had already reached out to Banfield Cares before that auto reply was written. I had an extremely unprofessional and disorganized experience at Banfield Bethesda (#1348), and I want to share a clear timeline so other pet owners know what to expect. November 25: I brought my dog Lucca in for two mass checks and to refill his glaucoma medications (latanoprost, ketorolac, dorzolamide). The front desk employee, Zach, struggled to update my account correctly— I had to repeat myself multiple times, and ask for my phone number to be updated twice. The doctor kept asking me for “prescription codes,” but the front desk later told me that it wasn’t needed for the refills. Despite explaining that Lucca uses these medications multiple times per day, they only sent in one refill. November 29: I called to request additional refills so I wouldn’t need to constantly call back. Zach told me Dr. Aziz would call me by the end of the day. He never did. December 1: I called again and Zach put me on hold to get the doctor. After 15 minutes, a female veterinary assistant—whose name the staff refused to provide—picked up and immediately asked what ear medication Lucca needed. He has never had ear medication. When I pointed this out and said I was frustrated that she hadn’t checked his chart, she responded, “This isn’t my job, I’m just trying to help out a colleague,” and then hung up on me. I called back and reached another front desk employee, Naomi, who was rude, repeatedly said “I don’t know,” and refused multiple times to give me the assistant’s name. When I asked for her own name, she said, “Why do you need to know my name?” before eventually giving it. Across three separate days, I dealt with confusion, misinformation, no follow-up, and outright unprofessional behavior. For a dog with a chronic medical condition, this kind of disorganization is unacceptable. Not to mention they’re overpriced for the poor level of service they provide
• IX

  Isabel Xie

  Nov 17, 2025
  5.0
  Very friendly to my dog. Efficient and Professional.

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