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Petco

4.2
(795 reviews)

Business Details

5 Bel Air S Pkwy, Bel Air, MD
21015, United States
(410) 569-7901

About

Pet StorePet supply storeAquarium ShopPetco
Petco is your trusted pet store near you in Bel Air. Visit your local Petco at 5 Bel Air S Pkwy for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Vaccination Clinic, Aquatics Department, making it a one-stop pet shop for products and services. Visit your Bel Air Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
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Location

Petco
5 Bel Air S Pkwy, Bel Air, MD
21015, United States

Hours

Reviews

4.2
795 reviews
5 stars
454
4 stars
171
3 stars
87
2 stars
27
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees going above and beyond.

Grooming Issues

Several reviews highlighted dissatisfaction with grooming services, including inconsistent quality and poor treatment from groomers.

Product Availability

Customers appreciated the store's variety of pet supplies and noted that they often found what they needed, although some mentioned higher prices compared to competitors.

Mixed Experiences

While many had positive experiences, some customers reported feeling ignored or receiving poor service, particularly in comparison to other customers.
  • TT
    T&G
    6 days ago
    5.0
    Staff are wonderful. They took good care of my chiweenie, Fletcher 💛 he’s very shy and anxious, but had a nice spa day. Will definitely return.
  • MC
    Megan Chambers
    Feb 17, 2026
    5.0
    Michael helped me two weeks in a row. Both times he went above and beyond what I would ever expect from a retail chain pet store. He was knowledgeable and kind. He offered recommendations and answered my questions. He walked me around each section pointing out different products and giving me his opinions based on his aquariums at home. He even wrote down a few websites he likes where I could research more. I will go to this location for my aquarium needs just to get help from Michael.
  • RM
    R Me
    Feb 7, 2026
    5.0
    Great Service,friendly staff,clean and organized store.
  • AM
    Amy McElhose
    Jan 19, 2026
    5.0
    We bought 2 ferrets from this location and bring them back to shop and visit. The manager helped us purchase them and the staff is always friendly and welcoming. Of course they love to visit with the pets and always welcome them too!
  • NS
    Nicole Spencer
    Jan 12, 2026
    1.0
    When I arrived at the store, I was not greeted by staff, even though there were no other customers inside at the time. I went to the front with my dog food and attempted to upload my coupons while in the store, but unfortunately the Wi-Fi signal was very weak and I was unable to do so. I was trying to be proactive because the cashier (who is normally very kind) usually has to upload them for me. When I got to the register, a young lady stated that she would need to contact corporate to upload the coupons. I have been shopping at this location for over two years and have never had this issue before. I ended up having to call someone myself and wait while they uploaded the coupons for me. While I was standing there, another customer entered the store. Both young ladies immediately greeted her and were extremely helpful. Their demeanor toward me, however, remained very stoic and unwelcoming. I was genuinely perplexed by the difference in treatment. This was my first truly awful experience at this location, and unfortunately it has led me to the decision to close my accounts and shop elsewhere. On its own, this situation might not seem major. However, as an African American customer who watched a Caucasian customer receive noticeably different treatment, it made the experience far more troubling and disappointing

Frequently Asked Questions About Petco

Does the Petco Bel Air location have a vet hospital?

Yes, Petco Bel Air has a full-service vet hospital.

Does Petco Bel Air offer vaccinations?

Yes, Petco Bel Air provides vaccinations.

Brand Certified Facts from Petco

Petco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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