Petco

4.3
727 reviews

About

Pet StorePet supply storeAquarium ShopPetco
Visit your Baltimore Pet Store located at 6325 York Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
6325 York Rd, Baltimore, MD
21212-2359, United States

Hours

Reviews

4.3
716 reviews
5 stars
405
4 stars
204
3 stars
51
2 stars
18
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while many customers praised friendly and helpful employees, others reported poor service and lack of assistance.

Grooming Issues

Several customers expressed dissatisfaction with grooming services, citing unprofessional handling and missed appointments.

Store Conditions

The store is generally described as clean and well-stocked, but some reviews noted cramped aisles and inconsistent inventory.

Product Availability

Customers appreciated the variety of pet products available, but some experienced issues with stock levels and misleading information about product availability.
  • AJ
    Al “Big Daddy” Junior
    Dec 18, 2025
    5.0
    They change hours whenever they want, so u have to always check the front door don't rely on the online posted times.
  • AM
    Allison Meyers
    Dec 6, 2025
    5.0
    Love this petco. Staff is always friendly and the store is clean.
  • SF
    Serena Fiaber
    Dec 3, 2025
    1.0
    Terrible Experience i went in for worms and the associate at the front KEON was eating and talking to another associate and when I asked for help they pointed to wall and said the worms are back there, so I asked if one of them could grab the worms I wanted and Keon said he couldn’t leave the register, so I walked around found another associate a hefty set white fellow and asked him for help, he said he would be over, he didn’t come over until about 10-15 mins later with this god awful smell, idk if he went to use the bathroom or something but he smelled like garbage can, I am very displeased with this store, hopefully one day if I come back y’all got it together but Keon needs to go
  • HP
    Harold Postol
    Nov 28, 2025
    5.0
    If you want something for your pet, you can bet you'll it there I purchased some tropical fish I purchased a beta fish I thought they had a very nice selection
  • JF
    J F
    Nov 16, 2025
    1.0
    Called the store. Asked for help finding products that are listed in stock on the website. Man said he was sorry we don’t have e those but you can come in and look yourself. I asked if he could tell me the names of the shampoos, he declined and said he couldn’t because there were people on the store. I asked him if I bought the product online and they didn’t have it then they would give me a refund. Why would I order curbside risking that they don’t have what I ordered. I think this is pathetic and poor customer service. Maybe it’s the guy, maybe it’s the store brand that doesn’t empower customer service. He said there were 9 brands and wasn’t willing to tell me what they had so I could check against what I was seeing online. He seemed uncomfortable and I think instead of the back and forth he could have just told me the names of the brands. Lost a customer today.

Frequently Asked Questions About Petco

Does the Petco Baltimore location have a vet hospital?

No, Petco Baltimore does not have a full-service vet hospital.

Does Petco Baltimore offer vaccinations?

Yes, Petco Baltimore provides vaccinations.