Brand Certified
Banfield Pet Hospital
4.3(248 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
9921 Pulaski Hwy, Baltimore, MD
21220, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(410) 682-5799
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - White Marsh provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.3
248 reviews
5 stars
175
4 stars
25
3 stars
11
2 stars
9
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some staff being described as friendly and helpful, while others were reported as rude and dismissive.
Care Quality
Many customers praised the compassionate care provided by veterinarians and staff, although there were complaints about handling procedures and the treatment of pets.
Pricing Concerns
Several reviews highlighted dissatisfaction with pricing, including perceived upselling and high costs for services, leading some customers to seek alternative veterinary care.
Appointment Availability
Customers frequently expressed frustration with long wait times for appointments and difficulty in reaching the clinic by phone.
Compassionate Support
Numerous reviews noted the staff's compassion during difficult times, such as euthanasia, indicating a strong emotional connection with clients.
- HHHaileyyJan 16, 20261.0All this place is is a money scheme to get you to pay constantly for something that you either didn’t ask for or want you to pay for something that you already originally paid for, You’re not allowed to go in with your vet to get vaccinated or do a check up, Which I didn’t trust and found that really sketchy because if something were to happen to my dog while in their Care and came home to something wrong with him, then they Could be sued for that. I don’t recommend going to this place
- RSRenee StreibDec 3, 20255.0We are always pleased with the staff and the service we receive at Banfield!
- NHNancy HahnerOct 29, 20254.0Very friendly and helpful
- SASteve AngeliniOct 10, 20255.0The best for your dogs vet. Been with them 15yrs and 2 dogs .
- ADAmotion DeepFlowStudiosSep 15, 20252.0The 2 things I liked about them is they would have an available room at appointment time where many vets you have to sit and wait just to get a room. Once in the room we still had to wait but at least didnt have to deal with a crowd in the waiting room with 3 dogs. The 2nd and most important thing I liked and why we switched to this vet is their prices were better than all the other vets. But We had to stop going there. My dog had a 6 month refill for a medicine we pick up there and on the 2nd month called for it and was told the Dr who prescribed it no longer works there so our refills were now invalid! That we had to come back in, pay for the dog to be seen again by their new vet which I did then was told had to have a $300 blood test before they would fill it after paying for the appointment we didn't need! Are they saying they had a vet working for them they didn't trust so the refills are invalid because that vet was no good? Then that says everything about who you hire. Then why wouldn't possibly trust your new dr if you didn't trust the old? And YOU deciding to change YOUR doctor should have no fall back on the clients whatsoever ever. So this is about money so now we started at a new vet where we had to start over but I prefer that to a vet who is forcing us to start over after my dog had already been seen and has refills they wouldn't honor. Also, I didnt like that they didn't do the dogs physical exam in front of us. They said for 'sterilization' which is bull. You can't touch my dog in front of me, make sure no lumps,check eyes and ears etc due to sterilization? If I can't see how you check my dog I can't trust you. And I have 3 dogs so no way aim paying for 3 to start over at the same vet because you decided to change drs
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Brand Certified Facts from Banfield Pet Hospital
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