Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Westwood provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
173 reviews
5 stars
117
4 stars
17
3 stars
3
2 stars
5
1 star
31
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Feedback is mixed regarding staff professionalism, with some praising the caring and knowledgeable team, while others report rude and unhelpful interactions.
Customer Service
Many customers express dissatisfaction with customer service, citing poor communication, lack of empathy, and issues with appointment scheduling.
Quality of Care
While some reviews highlight excellent care and compassion for pets, others raise concerns about the adequacy of treatment and the focus on upselling services.
Facility Issues
Several customers mention problems with the facility, including long wait times, disorganization, and inadequate handling of pets during visits.
Pricing Concerns
Customers frequently comment on high prices and the pressure to enroll in wellness plans, leading to perceptions of being overcharged.
- NRNathalia Rocha3 days ago1.0I’ve been going to this location since I bought my dog, my first experience was terrible, I explicitly told them my dog couldn’t take two shots at the same time because I was told by the previous dog owner he couldn’t take it, even though I told them, they gave him two shots, which lead him to an allergic reaction, where he started to vomiting and we almost lost him, they had to reverse the shot effect by giving him meds and IV. I kept bringing him there because I wanted to give them a second chance, didn’t have any more problems, until last week, for his annual visit, they put him under to do a dental cleaning, few hours after I received a call saying they needed to extract two of his teeth that was not covered by the insurance, I declined the service. When I picked up my dog, they never mentioned they had done the extraction, which I found out a few days after because my groomer noticed the missing and healing teeth. Kobe wasn’t eating and it was acting up and we didn’t know why, of course, he was in pain, and the vet never mentioned they had done such a thing. I called them and they had the guts to say his teeth has never developed, luckily I have pictures, they should at least own their error, and apologize. Never going back again and told all my friends to transfer from there. They should not be taking care of dogs if they don’t care for them.
- GSgeorgia skeltonOct 6, 20251.0Very unprofessional, no sympathy, simply cruel, my dog was very sickly and the women at the front desk was VIAL i have been going to banfield for years and i wont be returning because of how disgusting that women’s behavior was, apparently after talking to friends taylors attitude has also stopped them from coming to this location specifically, sad to see as we use to love this location.
- EBEllen BerklandOct 5, 20255.0The visit to the vet should be an enjoyable experience for our furry kids, and at Banfield at University Station in Westwood, it is! Thank you
- LHLucinda HampeSep 26, 20251.0I’m still being charged for my pet insurance even though I no longer have my pet!!😭😩😤😡🤬😭
- MJMargarette JanvierSep 19, 20255.0It’s nothing to complain about they very nice. They taken good care of your pets. I really appreciate it.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pets does Banfield Pet Hospital in Westwood care for?
Banfield Pet Hospital provides health and wellness care for dogs, cats, and small animals.
What are the regular operating hours for Banfield Pet Hospital in Westwood?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and on Sundays from 8:00 AM to 5:00 PM.
Does Banfield Pet Hospital offer emergency care?
No, Banfield does not provide emergency care but can offer urgent care advice during hospital hours and refer you to emergency hospitals or specialty providers as needed.
Can I schedule an appointment at Banfield Pet Hospital online?
Yes, you can schedule an appointment online via their website or through the Banfield app available on iOS and Android.
What preventive care services does Banfield Pet Hospital offer?
They offer vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy.
What is included in Banfield's Optimum Wellness Plans?
The plans provide annual preventive care including head-to-tail exams, vaccines, early screening diagnostics, nutritional consultations, dental care, and more, with automatic renewal each year.
How does Banfield's Vet Chat service work?
Clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support from veterinarians through Vet Chat on the Banfield app.
Which pet grooming services are available near Banfield Pet Hospital in Westwood?
PetSmart, located nearby, offers pet grooming services that customers can use before or after visiting Banfield Pet Hospital.
Where can I find a UPS Access Point near Banfield Pet Hospital in Westwood?
There is a UPS Access Point location close to Banfield Pet Hospital, convenient for shipping and courier services while you are in the area.
What shopping options are available near Banfield Pet Hospital in Westwood for customers combining errands?
Nearby shopping centers like University Station offer various stores such as Nordstrom Rack, Michaels Stores, and Bath & Body Works, providing convenient options to visit alongside Banfield Pet Hospital.