Brand Certified
Banfield Pet Hospital
4.0(62 reviews)
Certified by Banfield Pet Hospital • Apr 26, 2026
Business Details
1451 High St, Westwood, MA
02090, United States
Certified by Banfield Pet Hospital • Apr 26, 2026
(781) 255-0033
Certified by Banfield Pet Hospital • Apr 26, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Apr 26, 2026
About
Certified by Banfield Pet Hospital • Apr 26, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
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Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • Apr 26, 2026
Hours
Certified by Banfield Pet Hospital • Apr 26, 2026
Monday8:00 AM - 6:00 PM
Tuesday8:00 AM - 6:00 PM
Wednesday8:00 AM - 6:00 PM
Thursday8:00 AM - 6:00 PM
Friday8:00 AM - 6:00 PM
Saturday8:00 AM - 5:00 PM
SundayClosed
Reviews
4.0
62 reviews
5 stars
40
4 stars
4
3 stars
4
2 stars
3
1 star
11
- NCNicole CoatesApr 23, 20265.0I love how everyone there is loving and kind to both the animals and their owners.
- SMSteve MichalopoulosNov 5, 20251.0I hope I never, ever, ever need to bring my pets there ever again. The Banfield business plan is just inappropriate and horribly executed. The techs seem to do most, if not all the work, which is beyond their scope, and with insufficient intervention on the part of the vets. The techs also try to sell you add-on services like additional labs, even before talking to the vet to see if your pet needs additional labs. Because you are speaking with the tech, and not the vet, they are also unable to explain why the test is needed and how the information will fit into the treatment plan. Another thing, regardless of the situation, the tech needs to ask you if you want nail trimming and anal gland services at every visit, even when the dog they are triaging is about to die because of their incompetence in executing a “wellness plan” and their inability to explain anything, or recommend a referral when the dog is still easily managed (i.e., before substantial damage occurs). Yet they have the nerve to have posters in the rooms that poke fun at people who use the internet to try and educate themselves on why their pet is getting sicker and sicker despite repeat visits over 3-4 months. This is all more of a “business plan” than a “wellness plan”, and the monthly cost continues to rise despite a decrease in quality of services rendered.
- JTJanet TurnerOct 8, 20255.0Great staff, wonderful doctors. Very pleased with the care my dog receives from Banfield High Street!
- JOjohn oreillyJul 7, 20254.0Very nice staff. Helpful for my anxious pup . My only complaint is everything has an ‘upsell’. My dog has a routine medication he receives monthly, but to obtain his shot he must have a vet visit ($95). Or a tech visit ($65). When there has been no change in health or status. Always ‘offering’ more services, but at an increased cost. Leave there feeling like I’ve been fleeced every time .
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Brand Certified Facts from Banfield Pet Hospital
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