Banfield Pet Hospital

Reviews

• AF

  Aria Freeman

  2 days ago
  1.0
  They are unprofessional and they really don’t care about our babies. It’s just a money grab which I really hate for my fellow humans because I know y’all love y’all babies like I love my baby.
• CA

  Casey Arsenault

  Apr 22, 2026
  5.0
  Banfield Westwood saved my dog's life. She needed emergency surgery within a day.They were the only Veterinary hospital that would do it after calling around multiple places and they also did the surgery for more than half the cost of what it would have cost at another facility. I'll never take my dog any place else I've changed from VCA to Banfield I am eternally grateful to them.
• DF

  Danae Fahie

  Apr 22, 2026
  5.0
  The vet and vet tech at Banfield in Westwood are always so welcoming & I love going there and feel comfortable leaving my dog there and know that she is receiving the best care
• AT

  Amanda Turrell

  Apr 14, 2026
  1.0
  I’m giving them a one star cause I brought my dog in there twice and all they do is try to sell you stuff and charge an exorbitant amount of money for nothing. They can’t even handle a dog that was taken in as a stray and was abusive and I didn’t know any better because I thought they were the closest and they were good because there’s Banfield everywhere but now that I had another experience at another, but I will never go back to a Banfield again from my experience here. I was told twice my dog was fixed and it’s very highly unlikely that he isn’t and that if I wanted to really double check then I’d have to do an ultrasound. They also charge you so much money for one visit and try to sell you this useless wellness plan that is just an overpriced auto payment and it’s not effective at all. I finally Brought my dog to another vet for his annual they only charge me 178 for an entire visit, heartworm check and for vaccines and told me within two seconds of the doctor coming in that they don’t think he’s fixed and that he has a special type where his male parts are hiding underneath, but they could feel them so within two seconds and less than half the price of another visit I was told my dog was not fixed when I had been to your location twice you guys handled my dog poorly with his abuse issues in the past and told me twice that he was fixed I would not recommend this place and I would not recommend ever going here if you’re thinking about bringing your pet here plus you can never get an in office visit. It’s always a drop off which is so inconvenient because the doctor is always in surgery. You’re doing something else so it is very inconvenient to even come here. I would not recommend.
• AD

  Alain Davis

  Mar 27, 2026
  1.0
  I’m honestly angry, confused, and pretty heartbroken after what happened at Banfield Pet Hospital. I brought my 11-week-old puppy in because he was limping on his back left leg. That was the main reason for the visit. I also mentioned his stomach as a secondary concern. I came in trying to be proactive and take care of him, and I left feeling like I made a mistake bringing him there at all. They took my puppy to the back and didn’t allow me to be part of the exam. I didn’t see him for a long time and had no idea what was happening. Meanwhile, I’m being pitched every test, medication, and a “wellness plan” over and over. It honestly felt like a sales pitch, not a medical visit. At one point she even said, “I hate to sound like a used car salesman.” That’s exactly what it felt like. I brought all of his records from a vet visit just a week ago. The person talking to me admitted they hadn’t even looked at them yet. So how are you recommending treatments and tests if you haven’t even reviewed his history? Then they tell me they’re “worried about his stomach,” which I only mentioned as a secondary issue. I asked again about his leg, the whole reason I came in, and they told me they checked it and didn’t see any problems. After being pressured over and over, I declined everything except a fecal test. Then, as I’m literally on my way out, they stop me and suddenly say his leg doesn’t look good. I asked what changed, and they told me they tested the wrong leg. The wrong leg. I brought him in for a limp. How do you examine the wrong leg and tell me he’s fine? Did anyone even watch him walk? At this point, I still hadn’t seen my puppy or spoken to the vet. So I asked to speak to her. When she came in, the first thing she said was, “Where is the little guy?” while looking around the room. That honestly shook me. How do you not know where my puppy is if you’ve been examining him for the last hour? Then I’m told he’s in the back and people are taking turns cuddling him. Why are people cuddling my dog instead of focusing on his care? That didn’t make me feel better, it made me more concerned. Then again, I’m being pushed to sign up for the wellness plan, and now I’m being told my puppy might need surgery. I still haven’t seen him at this point. I somehow still ended up paying for an exam and medication. When they finally brought him to me and I got home and put him down, both of his back legs looked hurt. Both. He looked worse than when I brought him in. I have no idea what happened to my dog while he was in the back, and that’s the worst part. And just to add to the frustration, my original 10:30am appointment was rescheduled that same morning to 2:30pm. I walked in worried about my puppy. I walked out more worried, with no clear answers, no trust in what actually happened, and feeling like his care was not the priority. If you love your animal, please think twice before going here.

Frequently Asked Questions About Banfield Pet Hospital