Radiocat Massachusetts East

Reviews

• BB

  Bruce

  Oct 24, 2025
  3.0
  I'm generally pleased with having this option, given that our cat couldn't take the medicine. Much of what happened was professional with them, but there were several issues that bothered me. 1) They asked for credit card information in a form that is not secure (Adobe Acrobat Sign) and not intended for that purpose. I called it out, but they're going to continue to do that anyway I suspect. 2) It was very annoying to get them on the phone to set this up : basically there one person, you ALWAYS have to leave a voicemail, then they call you back at random times. Further, they insist on several parts of the transaction happening on the phone. 3) Their list of required tests was egregious. Basically it doubled their price. In our case, they also forced us to redo any past tests we had had. Speaking out of the other side of their mouth, they also told us that their procedure is very small, has almost no complications, etc. So why all the tests? I think they are basically externalizing their liability to us the customer : they want all the evidence they can get such that any events in their care could be blamed on other conditions. As a minor example : why can't I clip our cats claws in advance, rather than having to pay to have the vet do it. Customer service here left something to be desired, but they're currently a monopoly here, so not a lot of reason to focus on it.
• VK

  Vyacheslav Kraplin

  Jun 21, 2024
  5.0
  Great communication and service
• LS

  Lemon Song

  Dec 17, 2021
  1.0
  I am very disappointed with my experience at Radiocat. The treatment did nothing for my cat's thyroid levels. I doubt I will want to pay again so it's back to the medication and minus $1600.
• RJ

  Raymond Johnson

  Jun 21, 2018
  5.0
  They did a great job on our dog . They are the best

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