Petco

4.4
405 reviews

About

Pet StorePet supply store
Visit your Swampscott Pet Store located at 419 Paradise Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
419 Paradise Rd, Swampscott, MA
01907-1332, United States

Hours

Reviews

4.4
394 reviews
5 stars
258
4 stars
74
3 stars
35
2 stars
5
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff are frequently praised for being friendly, helpful, and knowledgeable, with several standout employees noted for their exceptional service.

Product Quality

There are mixed reviews regarding the health of fish and other animals, with some customers reporting unhealthy conditions and others praising the quality.

Store Cleanliness

The store is generally described as clean and well-organized, although some customers noted issues with lighting and disorganization.

Grooming Services

Grooming services receive high praise, particularly for the attention to detail and care shown by staff, especially Robyn.

Negative Experiences

Some customers reported negative interactions with staff, including rudeness and perceived discrimination, which impacted their overall experience.
  • MM
    Michael
    Nov 5, 2025
    5.0
    This location has a unique variety of fish from other local stores. The staff I have worked with were both friendly and knowledgeable. I enjoy coming back because of the staff and the store is always clean
  • JJ
    Juan
    Oct 20, 2025
    1.0
    As a retail manager myself I am shocked at how I was treated by the manager, Dale, at this location. In the middle of trying to get a plant, Dale says “Just so you know I saw you put something in your pocket on the camera.” After I emptied out my pockets and showed him my bag he continued to say he saw me on the camera. I tell him to show me where I put something in my pocket and he condescendingly says “Um, no I’m not showing you my cameras.” Even after proving I had no product in my bag he insisted I did. I believe this was a situation where I was profiled. Very unfortunate that this is someone who represents the Petco brand, as I shopped many times in this location and believed it was the best one.
  • PS
    Paula Smith
    Oct 12, 2025
    5.0
    All employees are very helpful and have great product knowledge. They are always courteous, polite and professional.
  • DS
    Dana Simon
    Oct 9, 2025
    5.0
    The two young ladies who were working made my experience pleasurable. They were cheerful, well informed, and answered all my questions appropriately. *****
  • MM
    michelle manzo-stack
    Sep 21, 2025
    1.0
    Hi, I purchased some fish today glow fish from the Swampscott Petco got them around 3 o’clock. Haven’t had them that long. I’ve got five of them and Now they all died was setting it up for my grandson‘s birthday now I’ll have to find another type of fish and re-purchase

Frequently Asked Questions About Petco

Does the Petco Swampscott location have a vet hospital?

No, Petco Swampscott does not have a full-service vet hospital.

Does Petco Swampscott offer vaccinations?

Yes, Petco Swampscott provides vaccinations.