Petco

4.4
411 reviews

About

Pet StorePet supply storePetco
Visit your Swampscott Pet Store located at 419 Paradise Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
419 Paradise Rd, Swampscott, MA
01907-1332, United States

Hours

Reviews

4.4
400 reviews
5 stars
263
4 stars
74
3 stars
36
2 stars
5
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Jeff, Ashley, and Lindy.

Store Cleanliness

The store is frequently noted for being clean and well-organized, contributing to a pleasant shopping experience.

Product Quality

While many customers appreciated the healthy pets and good product selection, there were concerns about the condition of some fish and limited variety in certain items.

Grooming Services

Grooming services received high praise, particularly for the attention to detail and care shown by groomers like Robyn.

Negative Experiences

Some customers reported negative interactions with management and staff, particularly regarding customer service and treatment of pets.
  • KK
    Kayla Kaull
    Dec 21, 2025
    5.0
    ⭐️⭐️⭐️⭐️⭐️ Outstanding experience at the Petco in Swampscott thanks to Jeff at the register. He was incredibly helpful, genuinely friendly, and an absolute pleasure to interact with. You can tell he works hard and truly cares about customers—efficient, patient, and always smiling, even during a busy moment. Jeff is a real asset to this store and made my visit memorable. Highly recommend this location because of team members like him!
  • BD
    Brandi Dion
    Dec 13, 2025
    5.0
    The guy working the cash register was very helpful. I wish I knew his name because he really was helpful in saving money and making sure that my meal worms were alive.
  • MM
    Michael
    Nov 5, 2025
    5.0
    This location has a unique variety of fish from other local stores. The staff I have worked with were both friendly and knowledgeable. I enjoy coming back because of the staff and the store is always clean
  • JJ
    Juan
    Oct 20, 2025
    1.0
    As a retail manager myself I am shocked at how I was treated by the manager, Dale, at this location. In the middle of trying to get a plant, Dale says “Just so you know I saw you put something in your pocket on the camera.” After I emptied out my pockets and showed him my bag he continued to say he saw me on the camera. I tell him to show me where I put something in my pocket and he condescendingly says “Um, no I’m not showing you my cameras.” Even after proving I had no product in my bag he insisted I did. I believe this was a situation where I was profiled. Very unfortunate that this is someone who represents the Petco brand, as I shopped many times in this location and believed it was the best one.
  • PS
    Paula Smith
    Oct 12, 2025
    5.0
    All employees are very helpful and have great product knowledge. They are always courteous, polite and professional.

Frequently Asked Questions About Petco

Does the Petco Swampscott location have a vet hospital?

No, Petco Swampscott does not have a full-service vet hospital.

Does Petco Swampscott offer vaccinations?

Yes, Petco Swampscott provides vaccinations.