Petco

4.2
696 reviews

About

Pet StorePet supply storePetco
Visit your Sturbridge Pet Store located at 110 Charlton Rd Ste 9 for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
110 Charlton Rd, Sturbridge, MA
01566, United States

Hours

Reviews

4.2
688 reviews
5 stars
389
4 stars
145
3 stars
76
2 stars
27
1 star
51

What are people saying?

AI-generated from recent customer reviews

Staff Knowledge

Many customers praised the staff for being knowledgeable and helpful, particularly highlighting employees like Nate and Walter.

Cleanliness

The store received positive remarks for being clean and well-organized, with several customers noting the immaculate condition of the store and its tanks.

Customer Service

While some reviews highlighted excellent customer service, others reported poor experiences, particularly with grooming and checkout wait times.

Animal Care

There were mixed reviews regarding the care of animals, with some customers expressing concern over the conditions of certain pets and others noting healthy animals.

Product Availability

Customers frequently mentioned issues with stock availability, particularly for popular items like dog food and aquatic supplies.
  • EA
    EC Angling
    Dec 31, 2025
    1.0
    No pricing and staff was unable to find the correct price after a long wait.
  • BL
    Brianna Laforest
    Dec 28, 2025
    5.0
    Store was clean and staff was friendly. We were there for Dubia roaches, although we were disappointed with what they had for the roaches/ the quality. We met Walter, an employee there who is extremely knowledgeable about reptiles. He was a pleasure to speak to and will be the reason we return to this store specifically! Thank you, Walter!
  • LL
    Laura Lacasse
    Dec 26, 2025
    2.0
    When I returned this bag of Purina Pro Plan due to what I saw, the clerk actually told me that they have been having issues with Purina dog food....why didn't I know that before hand? And, if this is happening and food is contaminated, why has nothing been done about it. I also went over to Petco in Auburn and discovered a very vocal employee who told me that they have definitely had an issue with the Purina....why would you sell a product you know could be contaminated 😲 i than spoke to Purina peep who states they know nothing about this issue and either a warehouse issue or petco issue..Purina offers me coupons for free food...you must be crazy. My dog will never eat Purina again. And Petco, absolutely shame on you. So wrong.....
  • BS
    Bear Sliwoski
    Dec 12, 2025
    4.0
    A large selection of "exotic" pet foods for pets more than just dogs and cats and stuff like that, helpful staff. Prices are okay. A pretty wide variety of cute pets for sale too such as mice, birds, turtles, and spiders. They offer grooming and i think vaccines here too although I've never used theses services. I have seen on several occasions that jumping spiders were being sold here that were pretty late into their lifespan by visual analysis. But mainly its a reliable source of food/treats/supplies for a really large variety of pets.
  • FC
    First Church
    Dec 10, 2025
    5.0
    Absolutely love this Petco. It is the best Petco around by far the specialist Nate goes above and beyond to help and people feel at home. I come see him at least once a week and every time I see him it is a great experience for me and the family. my dog Stella loves him and so does my son sometimes we just come to visit him and see if he’s working he is very knowledgeable all the other staff are great as well. I highly recommend this Petco as they truly care about the animals and their customers

Frequently Asked Questions About Petco

Does the Petco Sturbridge location have a vet hospital?

Yes, Petco Sturbridge has a full-service vet hospital.

Does Petco Sturbridge offer vaccinations?

Yes, Petco Sturbridge provides vaccinations.