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Petco

4.2
(701 reviews)

Business Details

(774) 304-5001

About

Pet StorePet supply storePetco
Petco is your trusted pet store near you in Sturbridge. Visit your local Petco at 110 Charlton Rd for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Vaccination Clinic, Aquatics Department, making it a one-stop pet shop for products and services. Visit your Sturbridge Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
110 Charlton Rd, Sturbridge, MA
01566, United States

Hours

Reviews

4.2
701 reviews
5 stars
401
4 stars
144
3 stars
76
2 stars
27
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, others are reported as rude or unprofessional.

Product Availability

Customers frequently express frustration over the store being out of stock on popular items, leading them to seek alternatives elsewhere.

Store Cleanliness

The store is generally noted for being clean and well-organized, contributing positively to the shopping experience.

Grooming Services

Grooming services receive mixed reviews; while some customers are satisfied with the grooming staff, others report negative experiences.

Animal Care

Concerns were raised about the care of animals in the store, with reports of unhealthy conditions for some pets.
  • KK
    Krystal Kroell
    6 days ago
    1.0
    The manager Jeff is unprofessional. I bought a bag of Purina proplan and it had bugs in it. I brought my container to the store. He said it happens all the time and it’s Normal it may happen all the time but it’s not necessarily normal. They checked multiple other mags and it was the same issue. They ended up breaking my container and offered me 20% off one of theirs instead of replacing it. They did not offer me a refund, coupons or rewards. The other staff were great and apologetic but the manager however was not AT ALL! Honestly pretty disappointed and I won’t be going back to this store because of it. Hire better managers Petco… for your customers sake..
  • JM
    juan maldonado
    Feb 2, 2026
    5.0
    Great service and knowledge of products to help me find exactly what i want and need.
  • MG
    Michelle Gregoire
    Jan 22, 2026
    5.0
    Such pleasant staff and for the most part had what I needed although they didn’t carry one of the dog foods for ordered on line to go pick up at the store - a weight management (wet food) that I wanted to try for my overweight yorkie. I will have to go somewhere else. But I definitely do recommend PetCo! Love shopping there!
  • BL
    Brianna Laforest
    Dec 28, 2025
    5.0
    Store was clean and staff was friendly. We were there for Dubia roaches, although we were disappointed with what they had for the roaches/ the quality. We met Walter, an employee there who is extremely knowledgeable about reptiles. He was a pleasure to speak to and will be the reason we return to this store specifically! Thank you, Walter!
  • LL
    Laura Lacasse
    Dec 26, 2025
    2.0
    When I returned this bag of Purina Pro Plan due to what I saw, the clerk actually told me that they have been having issues with Purina dog food....why didn't I know that before hand? And, if this is happening and food is contaminated, why has nothing been done about it. I also went over to Petco in Auburn and discovered a very vocal employee who told me that they have definitely had an issue with the Purina....why would you sell a product you know could be contaminated 😲 i than spoke to Purina peep who states they know nothing about this issue and either a warehouse issue or petco issue..Purina offers me coupons for free food...you must be crazy. My dog will never eat Purina again. And Petco, absolutely shame on you. So wrong.....

Frequently Asked Questions About Petco

Does the Petco Sturbridge location have a vet hospital?

Yes, Petco Sturbridge has a full-service vet hospital.

Does Petco Sturbridge offer vaccinations?

Yes, Petco Sturbridge provides vaccinations.

Brand Certified Facts from Petco

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Certified March 01, 2026Yext Knowledge Graph
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