Petco

4.2
687 reviews

About

Pet StorePet supply store
Visit your Sturbridge Pet Store located at 110 Charlton Rd Ste 9 for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
110 Charlton Rd, Sturbridge, MA
01566, United States

Hours

Reviews

4.2
679 reviews
5 stars
383
4 stars
144
3 stars
77
2 stars
25
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising the helpfulness and friendliness of staff, while others report rude or unprofessional interactions.

Store Cleanliness

Many customers noted that the store is clean and well-organized, although there are reports of unsanitary conditions for some animals.

Animal Care

There are serious concerns regarding the care and conditions of animals, with reports of neglect and poor treatment in some cases.

Product Availability

Customers frequently mention issues with stock availability, particularly for popular items, leading to frustration.

Grooming Services

Grooming services receive positive feedback, with several customers expressing satisfaction with the grooming staff and their treatment of pets.
  • LM
    Lauren Morley
    Nov 14, 2025
    5.0
    Amazing staff who will go above and beyond for you. All our trips here have been great with attentive employees who are happy to spend as much time as needed to ensure you get exactly what you need. They are clearly animal lovers and experts. I truly appreciate the folks here and having such a solid pet shop nearby!
  • AM
    Ashton Morley
    Nov 11, 2025
    5.0
    Ben was very helpful and informative during my recent aquarium purchases. Great employee that very clearly cares about what he is informing you about.
  • MW
    Michelle White
    Nov 7, 2025
    5.0
    What a beautiful store! We were traveling back to ct and stopped in for an aquarium glass top I had broken. The manager was amazingly helpful and stopped what she was doing to help me look for the cover. Unfortunately the ones I need has been out of stock everywhere. But I appreciated her offering to order it. The store was immaculate and so clean, you could really see the hard work they put into it and the animals.
  • DD
    Diana
    Oct 30, 2025
    5.0
    Very clean sore, sticked well and friendly service. I am glad I came in and found some new foods for my picky cat!
  • NP
    Nancy Pitre
    Oct 15, 2025
    5.0
    The Vets and assistant were very helpful with my 3 Dogs that needed vaccinations.

Frequently Asked Questions About Petco

Does the Petco Sturbridge location have a vet hospital?

Yes, Petco Sturbridge has a full-service vet hospital.

Does Petco Sturbridge offer vaccinations?

Yes, Petco Sturbridge provides vaccinations.