Petco

4.3
1182 reviews

About

Pet StorePet supply storePetco
Visit your Shrewsbury Pet Store located at 50 Boston Turnpike for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
50 Boston Tpke, Shrewsbury, MA
01545, United States

Hours

Reviews

4.3
1,166 reviews
5 stars
714
4 stars
244
3 stars
91
2 stars
34
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of the staff, particularly in grooming and training services.

Product Availability

Customers noted a wide selection of pet supplies, though some experienced issues with stock availability and pricing.

Vet Services

The veterinary services received significant criticism for poor care and unprofessional behavior, leading to negative experiences for pet owners.

Store Cleanliness

Several reviews highlighted concerns about the cleanliness of the store, particularly regarding the fish tanks and overall sanitation.

Grooming Quality

While some customers were satisfied with grooming services, others reported issues with care and handling during appointments.
  • LL
    Lucy_inTheSky
    Jan 2, 2026
    1.0
    Kind of pointless to write this review. The “owner” will respond with the usual generic response of being sorry and they do all they can to give quality care to the animals, blah blah. And to contact them for further assistance 🙄. Anyway, for those who love their animals please do Not go here for their grooming needs! Nor another Petco location. Very overpriced and mediocre quality. Then you’re told there are extra charges due to longer or thicker hair on your animal. No phone call, nothing is discussed prior, no heads up. I think the biggest red flag is when I go and pick up my dog and she’s visibly shaken up and uncomfortable. I was hesitant to write this view but after researching and seeing so many other people with the same complaints and concerns as I have, I feel compelled to inform other animal owners who love their pets! Care and good quality customer service is so incredibly hard to find nowadays. Better to get a machine and cut your animals hair at home. Good luck everyone!
  • RP
    ros pina
    Dec 29, 2025
    5.0
    Excelente lugar para las mascotas. Allí se encuentran felices y llenos de paz.
  • TT
    Tejas
    Dec 23, 2025
    1.0
    My recent visit, Dec25 was very unpleasant. Numerous items did not have prices displayed. The employee I spoke to said it was not his job to price items. He offered to call the manager. Not wanting to wait , I asked if there was a scanner. There was. Would have been nice had he led with that. Because of the crappy CS, lack of dog toy selection, and the bad lay out of the store, I'll go to Petsmart next time.
  • MB
    Mayra Belote
    Dec 21, 2025
    5.0
    I love this store! From the variety of toys,food snacks and clothes for my furry friends... I can always find what I am looking for! This year I was looking for a certain toy and found it! I can't wait for Christmas when the puppies get to open their gifts!
  • NB
    Noah Bouchard
    Dec 17, 2025
    1.0
    The Vet is terrible. We took our cat we just rehomed there for the first time for a checkup. Later that SAME NIGHT we found worms all over her. How does a vet not see worms all over an animal, it is quite literally their job, and in the name "CHECK UP". If you value your animal, you will stay away from vetco at Petco in Shrewsbury. Disgraceful.

Frequently Asked Questions About Petco

Does the Petco Shrewsbury location have a vet hospital?

No, Petco Shrewsbury does not have a full-service vet hospital.

Does Petco Shrewsbury offer vaccinations?

Yes, Petco Shrewsbury provides vaccinations.