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Petco

4.2
(600 reviews)

Business Details

343 Broadway, Saugus, MA
01906, United States
(781) 417-1015

About

Pet StorePet supply storePetco
Petco is your trusted pet store near you in Saugus. Visit your local Petco at 343 Broadway for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Vaccination Clinic, Hospital, Aquatics Department, Self-Service Dog Wash, making it a one-stop pet shop for products and services. Visit your Saugus Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
343 Broadway, Saugus, MA
01906, United States

Hours

Reviews

4.2
600 reviews
5 stars
384
4 stars
97
3 stars
32
2 stars
16
1 star
71

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly in the grooming and veterinary departments.

Cleanliness

The store is generally reported as clean and well-maintained, although there are some concerns about the cleanliness of animal habitats.

Grooming Issues

Several reviews highlighted negative experiences with grooming services, including poor treatment of pets and unsatisfactory results.

Customer Service

There are mixed reviews regarding customer service, with some customers reporting rude interactions, particularly with management.

Animal Care Concerns

Multiple customers expressed concerns about the care and living conditions of animals, particularly fish and birds, indicating a need for better animal welfare practices.
  • ED
    Eric Dalbo
    Feb 17, 2026
    4.0
    Take my boxers there for there nail. Great job good price food and toys no bargain though
  • LB
    Linda Blake
    Jan 20, 2026
    5.0
    The cashier was super nice, helpful and it was really a pleasure to have shopped there because if him😊
  • CP
    Cynthia Przytula
    Jan 19, 2026
    5.0
    The store is neat and clean and all of the colleagues are very helpful and very friendly. I found everything I needed and had an excellent experience. I highly recommend petco.
  • AM
    Ashton Manson
    Jan 11, 2026
    1.0
    THIS IS AN EDITED REVIEW I previously deleted a review that was 2 stars, and now I’m updating to 1. Updated Review: I stopped in the store to quickly grab pet food as I was on my way home. I checked to see if anything has been done since I left a review regarding the health and wellbeing of the animals, and was told in a response that if I have concerns, I need to bring it up to the store. Here’s the thing.. addressing the lack of care to the very store that’s refusing to do anything.. isn’t working. I would say the majority- not all as I have had a few nice employee interactions- of the staff here are AWFUL. They’re downright rude. I waited around the register for several minutes before someone came up there. I also took note that there are still so many dead fish in the tanks, and the tanks are filthy. I used to be in management AT a petco, and we always had to ensure habitat cleanliness, and it’s just an off-putting look seeing so many dead fish everywhere. Previous Review: I cannot favorably rate this location at all. I prefer the Peabody location, but this one is on my drive home so if I’m in a pinch, I’ve had to stop here. The tanks are FILTHY. The aquatics specialist should pride themselves in their work, but this location is deplorable. The tanks are always absolutely nasty. They’re over ordering on fish because the larger fish hardly even have room to swim around. There are SO many dead fish in the tanks that have been dead for a WHILE. I made the mistake of purchasing a fish from this location, and it literally lasted less than a week on a cycled tank with perfect levels. I also overheard an employee willingly getting ready to sell a chameleon to someone who obviously knew nothing about them. This location should not be permitted to sell animals until everyone is properly educated on adequate care.
  • GS
    Geraldo Silveira
    Jan 8, 2026
    5.0
    Staff was very helpful and the manager was amazing helping with the prescription food for my cat!!!!

Frequently Asked Questions About Petco

Does the Petco Saugus location have a vet hospital?

Yes, Petco Saugus has a full-service vet hospital.

Does Petco Saugus offer vaccinations?

Yes, Petco Saugus provides vaccinations.

Brand Certified Facts from Petco

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