Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Salem provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
252 reviews
5 stars
165
4 stars
33
3 stars
14
2 stars
4
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor communication and unprofessional behavior from staff, including difficulty reaching them by phone and lack of updates during pet visits.
Quality of Care
While some customers praised the veterinary staff for their knowledge and care, others expressed concerns about misdiagnoses and inadequate treatment.
Pricing Issues
Several reviews highlighted dissatisfaction with pricing, including unexpected charges and the perception that services were overpriced.
Appointment Availability
Customers frequently mentioned long wait times for appointments and issues with scheduling, leading to frustration.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing high satisfaction while others reported significant dissatisfaction.
- MPMV (Just Play)Oct 25, 20251.0So we have been with Banfield for several years, they’re definitely the “cheapest” on paper. The charges though come during your visits, they add things they “deem necessary” and will not tell you about it. Which can seem normal but for example they gave our dog electrolytes that costed almost $100 to “energize” her and when we got home she was dying of thirst. They have also charged us for an exam $150 which was supposed to be done with our dog fasted, but did not inform us so they had us rerun the test and charged us even after saying they forgot to tell us about the fasting. I’ll even add another example out of the many, they ran a promotion that waived the onboarding fee of new pets added to the plans, we booked an appointment with their register and confirmed that the fees would be waived and when the appointment time came guess what…. The fees weren’t waived! So it went from a $240 visit to $700 haha yea im out of there just be wary before they do things to your pets as it will cost you
- CVCesar VieiraSep 16, 20255.0Doctors are amazing. The staff is amazing. Everybody is polite and great. I thank God. I found a good clinic for my babies
- KMKelley MurphySep 3, 20255.0My dog Jack gets allergies and his ear gets very red and itchy. Dr. Hamberg was so good! He was also very informative. The girl that took all the information was wonderful! I was very pleased, Oh and it didn't break the bank!
- ASAdam SantellaAug 26, 20251.0Went at 9am for a rabies vaccination on my dog. It would have been a walk in walk out trip. i mentioned id love to have his claws trimmed and ears cleaned. they said that is a drop off pickup service so no problem, i leave my dog at 9:05 am and walk out. figuring theyll do the shot and then his nails and ears and ill be back in an hour or two. teo hours goes by and no call with an eta. i call 5 times between 11:30 and 1pm leaving a voicemail and asking when to get my dog. no one answers the phone. at 1:15pm I go in person to pickup my dog and am told in a very rude way i don't understand how their appointments work. They did not do a thing to my dog, no ravies vaccination (which was supposed to be an in-out thing) no nails trimmed, no ears cleaned. They tossed my dog in a crate and let him sit for 4 hours without mentioning a thing to me. Other Banfield Hospitals have been extremely polite, responsive, and helpful. The one we visit in orange county gives us an ETA, responds to voicemails and picks up the phone when i call. This place had the audacity to tell my I'm the problem. I told them to get my dog and walked out. They told me I'm not allowed back after holding my dog for 4 hours like I was the problem. I will never go back to this place again
- SBSàndalo BostonJun 12, 20255.0They are amazing
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Salem?
Banfield Pet Hospital in Salem is open Monday to Friday from 7:00 AM to 5:00 PM, Tuesday and Saturday from 7:00 AM to 6:00 PM, and is closed on Sundays and certain holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. During hospital hours, you can call for urgent care advice or referrals; outside those hours, please contact your local emergency hospital.
Can I receive veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 via Vet Chat on the Banfield app.
What preventive pet health care services does Banfield offer?
Banfield offers preventive care services including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
An Optimum Wellness Plan provides annual preventive care such as exams, vaccines, screening diagnostics, and consultations. It is not insurance but offers discounts on treatment and renews annually unless paid in full.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via the Banfield website or app using the provided links for easy booking.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room appointments where you visit with your pet, drop-off appointments with notifications for pickup, and virtual visits for clients with Optimum Wellness Plans.
Are there nearby pet services where I can shop or groom my pet near Banfield Pet Hospital Salem?
Yes, PetSmart and PetSmart Grooming are nearby, providing pet supplies and grooming services, complementing Banfield's veterinary care for your convenience.
What dining options are available near Banfield Pet Hospital Salem for customers waiting or visiting the area?
Nearby dining options include IHOP for breakfast and brunch, McDonald's for fast food, and The Ground Round for American cuisine, offering convenient places to eat during your visit.
Are there any nearby attractions or services that can aid customers visiting Banfield Pet Hospital Salem?
Yes, Eastern Bank and Western Union provide financial services nearby, and Shaw's Supermarket offers grocery shopping. These locations can be convenient for customers combining errands with pet care visits.