Petco

4.1
548 reviews

About

Pet StorePet supply store
Visit your Plymouth Pet Store located at 216 Colony Place for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
216 Colony Pl, Plymouth, MA
02360-7234, United States

Hours

Reviews

4.1
540 reviews
5 stars
304
4 stars
109
3 stars
59
2 stars
15
1 star
53

What are people saying?

AI-generated from recent customer reviews

Staff Knowledge

Customers frequently praised the staff for being knowledgeable, helpful, and friendly, enhancing their shopping experience.

Cleanliness

While many noted the store was clean and well-stocked, some customers reported issues with dirty animal enclosures.

Customer Service

Overall, customer service was highlighted positively, though there were instances of rudeness and poor experiences with specific staff members.

Pricing Concerns

Several reviews mentioned high prices compared to competitors, with some customers expressing dissatisfaction with perceived price gouging.

Grooming Services

Grooming services received mixed feedback, with some customers praising the quality while others reported issues with policies and pricing.
  • DN
    donna nichols
    4 days ago
    3.0
    There all the time. The major thing I do not like is when going through self check out with employees watching. Your asked to see a receipt. I always say no. This policy is not posted visibly any where..
  • MM
    Marisa
    Nov 13, 2025
    1.0
    Dr. Caso is an UNETHICAL vet. Would NEVER recommend ever in life (especially not to new pet owners). Never returned my calls or texts related to my dogs health (I had to call the store back several times throughout the day and never heard from anyone on the team or her. Doesn't provide a list of alternatives for medications/supplements and instead only discusses products in store. (I had no idea could buy anti microbial, medicated pet wipes on Amazon. She only discussed a small container in store worth 40 dollars and made it seem like it was a prescription. Crazy). Never refilled my dogs prescription and instead wanted me to spend money to have money dog seen again for nothing. Ridiculous. Not helpful, condescending, not flexible with pet owners about what fits within their budget, not communicative. WOULD NEVER RECOMEND THIS PLACE. If I could do NEGATIVE ten stars I would.
  • RM
    Robert MacKinnon
    Nov 10, 2025
    4.0
    Staff was nice
  • KJ
    KerriAnn Jacobson
    Nov 6, 2025
    5.0
    Super friendly staff, clean, organized store.
  • TM
    Taylor McDevitt
    Nov 1, 2025
    5.0
    I had such a great experience! Kevin was super helpful, engaging and knowledgeable! I’ll be back with my bulldog Barbara! Thanks to Kevin- we left with a new fish family member- & will def be back soon! Employees like Kev are hard to come by! Thank you so much for all your help!

Frequently Asked Questions About Petco

Does the Petco Plymouth location have a vet hospital?

No, Petco Plymouth does not have a full-service vet hospital.

Does Petco Plymouth offer vaccinations?

Yes, Petco Plymouth provides vaccinations.