Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
At Banfield Pet Hospital® - Newton, MA, our facility, located at 180 Needham St, offers petcare services. We provide quality and attentive health and wellness care for dogs, cats, and other pets. Our veterinarians and staff are committed to promoting responsible pet ownership and health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.8
186 reviews
5 stars
117
4 stars
15
3 stars2
2 stars
4
1 star
48
What are people saying?
AI-generated from recent customer reviews
Staff Competence
While many customers praised the staff for being friendly and caring, there were significant complaints about unprofessionalism, lack of urgency, and poor communication regarding pet care.
Customer Service
Numerous reviews highlighted issues with customer service, including long wait times for phone responses, difficulty in scheduling appointments, and unhelpful front desk interactions.
Care Quality
Several customers reported negative experiences regarding the quality of care, including misdiagnoses, lack of thorough examinations, and inadequate follow-up on health concerns.
Pricing Concerns
Customers expressed frustration over high costs for services and medications, with some feeling that the pricing structure was misleading or exploitative.
Mixed Experiences
While some customers had positive experiences and recommended the clinic, a significant number reported severe dissatisfaction, leading to a polarized view of the overall service.
- JPJ PJan 3, 20261.0Horrible experience with the staff. They insisted on doing a test and billing me for something that I have not been required to do or billed for in the past. They told me they couldn’t find it in the records. I pulled up the record where I got medication without a test and they said it’s a different location and their policy is different. This doesn’t excuse lying to a longtime customer who has spent thousands and thousands of dollars at this business with two dogs for over 5 years. Watch your billing carefully. They are constantly trying to up charge and add things on.
- APang peraltaDec 23, 20255.0Dr.Wang always goes above and beyond for our pup. We are always heard and taken care of .
- AMana marquesOct 18, 20255.0My dog does not seemed stressed or anxious when he is at this vet. Our previous vet experience always left him wanting to go out the door immediately after walking in. He does not show any signs of discomfort here despite having had a teeth cleaning here and leaving the office really upset that day, he has come back wagging his tail. Thank you Dr Wong and the whole staff! Especially Elina, she was very nice and friendly at checkout.
- JMJohn MurraySep 25, 20255.0Watson (9 year old English Springer Spaniel) has been a patient since he was 8 weeks old. Banfield is an excellent professional veterinary business. Watson is has always used Banfield optimum heath policy. Fantastic everything and Watson is very fussy at the vet.
- DMDr. Afsoon MSep 15, 20255.0Great staff and medical care!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital offer emergency veterinary care?
Banfield does not provide emergency care services. For urgent situations during hospital hours, you can call for advice and referrals. Outside of hours, please contact your local emergency hospital.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage support via Vet Chat™ on the Banfield app.
What preventive pet health care services are provided?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy throughout all life stages.
What is included in the Optimum Wellness Plan at Banfield?
It provides annual preventive care including exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. It automatically renews yearly, though it is not insurance and excludes treatment for abnormal conditions.
How can I pay for an Optimum Wellness Plan?
Payments can be spread across 12 months via automatic withdrawals or credit card charges. Paying in full upfront is also an option.
What types of appointments are available at Banfield Pet Hospital?
In-room appointments allow you to stay with your pet during the visit. Drop-off appointments let you leave your pet for care and wait for a pickup call. Virtual visits are available for Optimum Wellness Plan clients.
What are Banfield Pet Hospital's operating hours?
Monday through Saturday from 7:00 AM to 6:00 PM, and Sunday from 8:00 AM to 5:00 PM. The hospital is closed on major holidays like Thanksgiving, Christmas, and New Year's Day.
What nearby places can I visit before or after my appointment at Banfield Pet Hospital in Newton?
You can visit Empow Studios STEM Enrichment Center, All Season Sports, and Boston Ski + Tennis for recreational and educational activities near the hospital.
Are there dining options close to Banfield Pet Hospital in Newton?
Yes, nearby you can find Papa Gino's for pizza, Jimmy John's for sandwiches, and Nothing Bundt Cakes for bakery treats and smoothies.
Where can I find emergency veterinary services near Banfield Pet Hospital in Newton?
Veterinary Emergency Group is a nearby emergency pet hospital that provides urgent care services outside of Banfield's hours.