Petco

4.2
455 reviews

About

Pet StorePet supply storePetco
Visit your Needham Pet Store located at 163 Highland Ave. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
163 Highland Ave, Needham, MA
02494-3025, United States

Hours

Reviews

4.2
449 reviews
5 stars
270
4 stars
89
3 stars
40
2 stars
15
1 star
35

What are people saying?

AI-generated from recent customer reviews

Staff Helpfulness

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly in the aquatics and grooming departments.

Grooming Issues

Several reviews highlighted significant problems with the grooming service, including last-minute cancellations, poor handling of pets, and unsatisfactory grooming results.

Customer Service

There were numerous complaints about poor customer service, including rude staff interactions and lack of communication regarding appointments.

Store Conditions

Customers reported issues with cleanliness and organization in the store, with some describing it as dirty and disorganized.

Product Availability

While some customers found the product selection satisfactory, others noted that stock levels were low and specific items were hard to find.
  • AS
    Aaron Stier-Cohen
    Dec 27, 2025
    5.0
    the young people who work here are extremely helpful. There's clearly the correct ammouny of corporate oversight and training going on ;)
  • SJ
    sajan joseph
    Dec 16, 2025
    5.0
    Great experience really helpful staff
  • MN
    Madhusudan Natarajan
    Dec 11, 2025
    5.0
    Super friendly and knowledgeable staff. It's a pleasure to do business here - and the staff is worth their weight in gold. Adam, Noah, Jess, Dan, Parker (I'm sure I'm missing a few but recalling just the folks whom I have interacted with the past few weeks).
  • KW
    Kin Wong
    Dec 2, 2025
    1.0
    Bought fish from this petco. Terrible experience. 1 salfin tang and 2 guppies from the same purchase died in 2 days. Both my saltwater and freshwater tank are established. I recently bought a new salfin tang from an online source, and its doing well in my tank. Also talked to a staff at other petco location who bought fish from this needham petco also had fish died within few days. DO NOT BUY fish from them
  • ER
    Elizabeth Rufo
    Nov 12, 2025
    1.0
    DO NOT GO TO KELLY. SHE CHOKED MY FIVE MONTH OLD PUPPY BY MAKING HIS COLLAR TOO TIGHT SO MUCH SO THAT HES BEEN TO THE EMERGENCY VET AND COUGHING FOR TWO DAYS AND ON TOP OF THAT IS NOW DEFENSIVE OF GOING INTO HIS CRATE (which only happened after taking him to the groomed). DISGUSTING.

Frequently Asked Questions About Petco

Does the Petco Needham location have a vet hospital?

Yes, Petco Needham has a full-service vet hospital.

Does Petco Needham offer vaccinations?

Yes, Petco Needham provides vaccinations.