Pet World

4.4
577 reviews

About

Pet Store
Pet World is an independently owned local pet retail store. We carry an expansive selection of products for all of your pets, whether you have a dog, cat, small animal, bird, fish, or exotic pet.

Location

Pet World
1284 Worcester St, Natick, MA
01760, United States

Hours

Reviews

4.4
577 reviews
5 stars
401
4 stars
88
3 stars
39
2 stars
17
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff interactions is mixed, with many praising helpfulness and knowledge, while others report rudeness and poor service experiences.

Product Selection

Customers appreciate the wide variety of pet supplies and adoption options available, noting the store's extensive inventory.

Pricing Concerns

Several reviews mention that prices are higher compared to other stores, leading to some dissatisfaction among customers.

Store Environment

The store is generally described as clean and well-organized, with a welcoming atmosphere for pet owners.
  • FE
    Felicity Ekeh
    Nov 7, 2025
    5.0
    I had a customer representative name, Mindy she is a wonderful sales woman. I feel that she understood exactly what I needed and made me feel comfortable after my traumatic experience with a beta fish from a different store. She made sure that I left happy and excited for my new adventure of being a fish owner. Wonderful store I felt that I had a fun time going in and exploring new fishes at a reasonable price
  • FC
    F C
    Aug 30, 2025
    4.0
    Lots of selections for your pets. Great customer service. I would shop here again.
  • CD
    Chelsea Deveneau
    Aug 17, 2025
    5.0
    This pet store was one of the best I have been in! They had so many options for animals of all species and their prices were fair and comparable to other pet stores. What wasn't comparable was the quality and their quality is far better than your average chain pet store. I will definitely be back next time im in the area.
  • SH
    Sharon Holm
    Jul 31, 2025
    2.0
    I’ve been a customer for many years due to wide variety of healthy cat food options and impressive toys. But, wow, the past 6 or so visits, we’ve experienced the current staff to be overly rude and you’re made to feel like an annoyance simply by having them check you out and take your money! We won’t be returning!
  • SG
    Sasha Goldsmith
    Aug 13, 2024
    4.0
    It’s good! Overpriced but that’s what pet stores are lol.

Frequently Asked Questions About Pet World

What types of pets does Pet World cater to?

Pet World carries products for dogs, cats, small animals, birds, fish, and exotic pets.

What are the operating hours of Pet World?

Pet World is open daily from 10:00 AM to 6:00 PM.