Petco

4.1
826 reviews

About

Pet StorePet supply store
Visit your Medford Pet Store located at 3850 Mystic Valley Parkway - Petco for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
3850 Mystic Valley Pkwy - Petco, Medford, MA
02155, United States

Hours

Reviews

4.1
818 reviews
5 stars
505
4 stars
130
3 stars
69
2 stars
20
1 star
94

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

While some customers praised the staff for being friendly and helpful, others reported rude and unprofessional behavior, particularly from management.

Grooming Services

Grooming services received mixed reviews, with some customers expressing satisfaction while others reported poor experiences and unprofessional staff.

Animal Care

Several reviews highlighted concerns about the care of animals in the store, particularly regarding the conditions of fish and small animals.

Customer Service

Many customers experienced issues with customer service, including long wait times, unhelpful staff, and problems with order fulfillment.

Store Cleanliness

Customers noted cleanliness issues in the store and self-service dog wash areas, with reports of dirty conditions and lack of maintenance.
  • LE
    Laurie Ellis
    Nov 14, 2025
    5.0
    Petco needs a bigger cat section, lol! But their staff is top notch…knowledgeable, quick and willing to help not only to find what I need but also are happy to share their knowledge, especially Amondo. Great place for new owners.
  • BL
    Barbara Lawlor
    Nov 11, 2025
    3.0
    Took a while to be assisted…. One of the fish I bought on Sunday is dead on Tuesday, need to have it replaced
  • MP
    Myeta Petruccelli
    Oct 29, 2025
    5.0
    I love coming to this Petco! The ladies here are always so nice and welcoming. They treat my puppy with so much care and kindness every time we visit. I honestly prefer coming to this Petco over any other location — the staff really make the difference!
  • DD
    Derek Duran-Elmudesi
    Oct 28, 2025
    1.0
    Yesterday I was threatened by an employee. She said her name was Jen. This is unacceptable.
  • AM
    Ashley Mae
    Oct 23, 2025
    1.0
    If no star was an option, that would be the review. We went in looking for a Talbot Damsel for our saltwater fish tank.. left feeling terribly sorry for the fish in their “care”. Their tanks are in horrific shape. Do better Petco in Medford. We will be waiting for a shipment to the Woburn location, they take way better care of their aquatics.

Frequently Asked Questions About Petco

Does the Petco Medford location have a vet hospital?

Yes, Petco Medford has a full-service vet hospital.

Does Petco Medford offer vaccinations?

Yes, Petco Medford provides vaccinations.