Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Holliston provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.2
181 reviews
5 stars
134
4 stars
10
3 stars
3
2 stars
4
1 star
30
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their caring and compassionate treatment of pets, especially during difficult times.
Staff Friendliness
The staff was frequently described as friendly, helpful, and knowledgeable, contributing to a positive experience for pet owners.
Appointment Issues
Several reviews highlighted problems with scheduling appointments, including long wait times and issues with online bookings.
Concerns with Management
Customers expressed dissatisfaction with the management and corporate policies of Banfield, indicating a decline in service quality since the acquisition.
Mixed Experiences
While many reviews were positive, there were also significant complaints regarding mismanagement and lack of empathy in certain situations.
- HGHelen GoltsosDec 12, 20255.0They are very dedicated, knowledgable, and caring. I would wholeheartedly recommend Banfield Pet Hospital.
- TPTravis PrairieDec 7, 20255.0I have nothing but good words to speak of banfeild Holliston. We have brought our 11 year old German shepherd here since 2020 after a bad experience at another vet, they have taken care of him every time something comes up. I took in my grandparents 12 year old cat 1.5 years ago and started noticing she was having issues recently, after yet another bad experience at a different vet, I decided to bring her to banfield Holliston. They were so caring for her and took her right in and although the news wasn’t what we wanted to hear, they were so compassionate and supportive of which ever path we took for her. Laying out all the pros and cons and giving us multiple options. After trying a few things, she unfortunately got worse and decided to go the humane euthanasia route while she was on a slightly better day and not suffering. The entire staff was so caring and even sending us a card with hand written messages from everyone who met PJ there along with her paw prints. Can’t thank their staff enough and although banfield is a large corporation, this specific location goes above and beyond for your animals.
- ADAmelia DeeringNov 7, 20251.0Overall, the experience has been fine at this location. Techs and doctors were always good to work with. Banfield itself is TERRIBLE. We signed a contract for our dog to receive discounts for annual check ups, vaccines, etc. Our dog then unexpectedly DIED. We however are expected to still pay for this contract for the next 10 months. A contract is a contract, however the lack of empathy with this COMPANY is disgusting. Again Banfield in Holliston is fine for basic care, however DO NOT SIGN ANYTHING WITH THEM.
- TTtroop1Oct 3, 20255.0Friendly place! Dr Stone is great.
- RRRosieSep 10, 20255.0The staff is very friendly and helpful
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What veterinary services does Banfield Pet Hospital in Holliston offer?
Banfield Pet Hospital in Holliston offers a range of veterinary services including preventive care, vaccinations, dental care, parasite control, spay/neuter surgeries, microchipping, DNA testing, and nutritional advice.
What are the hospital hours for Banfield Pet Hospital in Holliston?
The hospital is open Monday to Friday from 7:30 AM to 6:00 PM, Saturdays from 8:00 AM to 2:00 PM, and closed on Sundays. It is also closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care but can offer urgent care advice during hospital hours and referrals to emergency hospitals when necessary. For emergencies outside of hospital hours, clients are advised to contact their local emergency hospital.
Can I schedule appointments online for Banfield Pet Hospital in Holliston?
Yes, appointments can be scheduled online through their website or via the Banfield app available on both iOS and Android platforms.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, dental care, screenings, and nutritional consultations. It is a wellness plan, not insurance, and automatically renews annually unless paid in full at enrollment.
Does Banfield Pet Hospital offer virtual veterinary visits?
Yes, clients with an Optimum Wellness Plan can schedule Virtual Visits to receive quality care and advice from the comfort of their home.
Is Banfield Pet Hospital accessible and welcoming to all clients?
Yes, the hospital has restroom facilities including wheelchair accessible restrooms and welcomes LGBTQ clients. Appointments are required for visits.
What nearby veterinary services are available around Banfield Pet Hospital in Holliston?
Nearby veterinary services include Holliston Animal Hospital, providing additional options for pet care in the area.
Are there convenient banking options near Banfield Pet Hospital Holliston?
Yes, Santander Bank Branch and Middlesex Savings Bank are located nearby, which can be convenient for clients needing financial services before or after their pet visit.
What local dining options are near Banfield Pet Hospital that clients might enjoy?
Clients visiting Banfield Pet Hospital can enjoy meals at Holliston Grill, a nearby restaurant offering breakfast and brunch, perfect for a visit before or after appointments.