Petco

4.4
678 reviews

About

Pet StorePet supply store
Visit your East Longmeadow Pet Store located at 440 North Main St for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
440 N Main St, East Longmeadow, MA
01028, United States

Hours

Reviews

4.4
667 reviews
5 stars
446
4 stars
123
3 stars
52
2 stars
16
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many positive mentions of their willingness to assist.

Grooming Services

Grooming services received high marks for quality and care, with several customers expressing satisfaction with the results and the groomers' professionalism.

Store Cleanliness

The store was frequently noted for being clean and well-organized, contributing to a pleasant shopping experience.

Product Availability

While many customers appreciated the variety of products, some expressed frustration with stock issues and limited selections.

Negative Experiences

A few customers reported poor experiences, particularly regarding customer service and specific incidents that led to dissatisfaction.
  • PF
    Pia Falke
    Nov 12, 2025
    5.0
    I went in last weekend to pick up some stuff for my dog and was pleasantly surprised by how well organized the store was. They had a good selection of food brands, toys, and grooming products. The staff was friendly and didn’t rush me, even though I took a while deciding on a new harness. Prices were about average, maybe a bit cheaper on some items. The store was clean and smelled nice too, which is always a plus for a pet place. Overall, a good experience and I’d come back again.
  • AD
    amy domaingue
    Nov 10, 2025
    4.0
    Costmer service and location was great.
  • JB
    John Barrett
    Oct 16, 2025
    5.0
    Great staff, welcoming and helpful.
  • AN
    Allin Natal
    Oct 14, 2025
    4.0
    Great friendly service. I get live feeders here.
  • IS
    isabel suzarte
    Sep 18, 2025
    1.0
    It happened a few months back. I used to buy everything for my cat at the 440 N Main, E. Longmeadow location because it is so convenient for me and was always greeted and taken care of by the staff who kindly responded to my needs. Until one time I asked if I could exchange cans from a box of cat food I had bought because my cat did not like the flavors. The person at the cash register called the manager (a new face I had not seen before) to ask if it was OK. She refused to let me exchange the remainder content of the box for another flavor. I asked her what she thought I should do with an almost whole box of cat food that we could not use, and her comment was "you can donate it..." Of course, such careless, unfriendly comment made me stop shopping at that location, which is convenient for me and, although I am all for supporting local businesses, had no choice but to turn to Amazon. I am not fond of supporting big corporations and I rather shop in person, but unfortunately some local merchants, who do not understand good customer service, push us clients away and we end up keeping the giant merchant growing bigger.

Frequently Asked Questions About Petco

Does the Petco East Longmeadow location have a vet hospital?

No, Petco East Longmeadow does not have a full-service vet hospital.

Does Petco East Longmeadow offer vaccinations?

Yes, Petco East Longmeadow provides vaccinations.