Petco

4.2
838 reviews

About

Pet StorePet supply store
Visit your Dedham Pet Store located at 550 Providence Hwy for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
550 Providence Hwy, Dedham, MA
02026-6803, United States

Hours

Reviews

4.2
831 reviews
5 stars
475
4 stars
191
3 stars
77
2 stars
25
1 star
63

What are people saying?

AI-generated from recent customer reviews

Grooming Issues

Multiple customers reported unsatisfactory grooming experiences, including incomplete services and unprofessional behavior from groomers.

Customer Service

Feedback on customer service is mixed; while some praised the friendliness and helpfulness of staff, others reported rudeness and lack of professionalism.

Product Availability

Customers noted a good selection of pet products, but some experienced low inventory on specific items.

Store Environment

The store is generally described as clean and well-organized, though some customers found the atmosphere unwelcoming due to strong air fresheners or staff behavior.

Veterinary Services

The veterinary services received positive feedback for professionalism and care, although there were complaints about appointment management.
  • KB
    Kate Benedetto
    Nov 4, 2025
    5.0
    Lots of stock, helpful staff
  • ED
    Essex Davidson
    Oct 22, 2025
    1.0
    I had a very disappointing experience with the groomer Jonathan at Petco Dedham. He falsely claimed that my dog was “matted,” but when I took my dog to the vet, I paid $150 only to have it confirmed that there was no matting at all. Jonathan even admitted in person that he isn’t educated or experienced in grooming curly-haired dogs which explains why he refused to groom my pup. Instead of being honest, he made an inaccurate claim that cost me time and money. To make matters worse, the managers at this location seemed completely confused about how to handle the situation and did nothing to make it right. If you have a curly-haired dog or expect professionalism, stay away from Petco Dedham.
  • JJ
    JAVO
    Oct 20, 2025
    4.0
    I this place is always help to keep my pets feed.
  • MD
    Madison Dowdy
    Oct 13, 2025
    1.0
    They messed up my cats leukemia shots. They were supposed to do the blood test, wait for the results, then go ahead with the shot. Instead, after waiting 20 minutes they told me I was good to go, then on my way home they called me to say they forgot to do the shot, and that I’d have to request for it my third time coming back because they marked it as complete. I came back the other day and they said they couldn’t do it then and that I’d have to come back a 4th time instead of a third, they also have a time limit on the shot so I have to go back the day before I leave for an important trip and take work off. I also paid for the premium package that includes microchipping, they did not disclose that after the microchip was put in I’d have to pay an extra $200 to see anything. The nurse was also extremely rude the second time I came back. Do not come here! Super disorganized and unprofessional
  • PS
    Paul S
    Oct 4, 2025
    5.0
    Awesome. The staff could not be friendlier. The guys in the tropical fish dept. are knowledgeable, and willing to chat at length about the fish and plants.

Frequently Asked Questions About Petco

Does the Petco Dedham location have a vet hospital?

No, Petco Dedham does not have a full-service vet hospital.

Does Petco Dedham offer vaccinations?

Yes, Petco Dedham provides vaccinations.