Banfield Pet Hospital

Reviews

• AA

  Ashley Adams

  Feb 12, 2026
  5.0
  The Banfield vet in Danvers is very knowledgeable and caring.
• AS

  aparecida da silva

  Feb 4, 2026
  5.0
  Kind and very thoughtful people.
• DR

  Dionne Riley

  Jan 12, 2026
  1.0
  Run. Don't sign up for their plans. Unless you know your animal will never get sick.
• BR

  Bettina Rubendall

  Dec 9, 2025
  1.0
  🚨 DO NOT PURCHASE THE WELLNESS PLAN BEFORE READING THE CONTRACT 🚨 ⭐️ 1-Star Review (Would Give Zero if I Could) I have been a loyal Banfield Wellness Plan customer for over 14 years with one dog and 11.5 years with my second. After this nightmare experience, I will never return to Banfield again—and I’m writing this so no one else gets blindsided like I did. I called my vet with serious concerns about my dog, and they never returned my call. Later that evening, my dog died. Not a single call back. Not an ounce of concern. Nothing. The following Monday, I called the Wellness Plan line to cancel, only to sit on hold for 49 minutes. Called again Tuesday—four calls later and another 26-minute hold, I finally got someone. And here’s where it gets even more unbelievable: They told me I had to pay for the remaining 5 months of the plan. Yes—my dog is gone, and they still expect me to hand over $500. Absolutely absurd. Then they had the nerve to tell me they could “waive two payments out of courtesy.” Courtesy? Courtesy would be waiving the entire thing. Courtesy would be basic human decency. Courtesy would be not financially punishing someone whose pet of 14+ years just died. This is a ridiculous, predatory clause hidden in their contracts—and guess what? They do NOT tell you this when you sign up in the store. Not once in 14 years did anyone explain that if my dog died, I’d still be stuck paying for months of “wellness services” he would obviously never receive. Banfield should be ashamed. The lack of empathy, the lack of communication, the fine-print traps—every part of this experience was an insult to the memory of my dog and to the loyalty I showed them for over a decade. I hope this review saves at least one person from signing up for this so-called Wellness Plan. Get real pet insurance. Do not fall for Banfield’s plan. I will never return to Banfield again.
• MR

  Marilyn Ruberto

  Dec 3, 2025
  5.0
  The absolute BEST pet care for my 2 mini Dash hounds Maxwell and Bella….. Healthy and Strong…… ❤️❤️Thank you Banfields 🐾🐾 Marilyn

Frequently Asked Questions About Banfield Pet Hospital