Banfield Pet Hospital

Reviews

• BR

  Bettina Rubendall

  Dec 9, 2025
  1.0
  🚨 DO NOT PURCHASE THE WELLNESS PLAN BEFORE READING THE CONTRACT 🚨 ⭐️ 1-Star Review (Would Give Zero if I Could) I have been a loyal Banfield Wellness Plan customer for over 14 years with one dog and 11.5 years with my second. After this nightmare experience, I will never return to Banfield again—and I’m writing this so no one else gets blindsided like I did. I called my vet with serious concerns about my dog, and they never returned my call. Later that evening, my dog died. Not a single call back. Not an ounce of concern. Nothing. The following Monday, I called the Wellness Plan line to cancel, only to sit on hold for 49 minutes. Called again Tuesday—four calls later and another 26-minute hold, I finally got someone. And here’s where it gets even more unbelievable: They told me I had to pay for the remaining 5 months of the plan. Yes—my dog is gone, and they still expect me to hand over $500. Absolutely absurd. Then they had the nerve to tell me they could “waive two payments out of courtesy.” Courtesy? Courtesy would be waiving the entire thing. Courtesy would be basic human decency. Courtesy would be not financially punishing someone whose pet of 14+ years just died. This is a ridiculous, predatory clause hidden in their contracts—and guess what? They do NOT tell you this when you sign up in the store. Not once in 14 years did anyone explain that if my dog died, I’d still be stuck paying for months of “wellness services” he would obviously never receive. Banfield should be ashamed. The lack of empathy, the lack of communication, the fine-print traps—every part of this experience was an insult to the memory of my dog and to the loyalty I showed them for over a decade. I hope this review saves at least one person from signing up for this so-called Wellness Plan. Get real pet insurance. Do not fall for Banfield’s plan. I will never return to Banfield again.
• MR

  Marilyn Ruberto

  Dec 3, 2025
  5.0
  The absolute BEST pet care for my 2 mini Dash hounds Maxwell and Bella….. Healthy and Strong…… ❤️❤️Thank you Banfields 🐾🐾 Marilyn
• AM

  Ashley MacDonald

  Nov 11, 2025
  5.0
  I have been bringing my pets to Banfield for many, many years. They have never disappointed me in their care of our dog and cat. Reasonably priced, thorough, compassionate, kind. The people working at this office felt like a resource I could go to whenever I had an issue. I could be assured that I would hear all of my options and that the team would help make the right choice for my pet family. I also liked that the Banfield network has specialists - sometimes at other locations - so when needed I didn't necessarily have to leave the Banfield network to get specialty care for my pets.
• YR

  Yaneliz Garcia Ruiz

  Sep 26, 2025
  5.0
  i had a wonderful experience at this Danvers Banfield location! i believe the staff here really do care and will find the best care for your pet. i am grateful for the care they have given my jack russell, Beto!
• JW

  jazzmynne williamson

  Sep 18, 2025
  1.0
  I brought my dog in at 7am. Not once did they do a check up call. I had to walk in there around 545pm, when they close at 6pm to see what was going on. I originally made an appointment for a lump on her neck, the DOCTOR stated within the almost 12 hours she was there, she couldn’t find the lump. The second I sat down and spoke with the vet, I found the lump within 2 seconds. Let alone that issue, she has been back multiple times within the past month for allergy issues. She was left alone for the entire day without her cone, leading to her licking and chewing her paws in resulting to me picking her up with bloody scabbing paws. This is NOT how she came in. The doctor then insisted she prescribe inflammation medication…. The inflammation came from the lack of attention and awareness they gave my poor baby. They are careless and just want the easy way out.

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